Jacy Joyce
Windsor,ON
Summary
Professional with strong experience in social services, ready to make positive impact in supporting individuals in need. Skilled in crisis intervention, conflict resolution, and providing emotional support. Known for collaborative approach and adaptability in dynamic environments. Reliable team player with focus on achieving results and meeting needs of clients efficiently.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Service
The Welcome Center
09.2024 - Current
- Enhanced customer satisfaction by efficiently managing food service operations and ensuring timely meal preparation.
- Collaborated with food service management to create nutritious, appetizing menus that catered to diverse dietary needs and preferences.
- Performed routine field inspections of food service establishments for general construction and cleanliness, wholesomeness of food, proper food preparation and sanitation of dishes and utensils.
- Streamlined food service processes for increased efficiency through the introduction of time-saving techniques and tools.
- Assisted in the development and implementation of sustainable practices within client operations, promoting environmentally conscious food service methods.
Assembly Line Worker
Ventra Plastics
06.2024 - 09.2024
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Team Lead Shelter Support Worker
The Downtown Mission of Windsor
07.2023 - 06.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Cleaner Helper
Polished Residential And Commercial Cleaning
01.2021 - 03.2023
- Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
- Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
- Upheld company policies regarding safety protocols, leading to zero workplace accidents during my tenure as cleaner helper.
- Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
Cashier Team Lead
McDonald's Restaurant
08.2017 - 08.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Skills
- Professionalism and ethics
- Client advocacy
- Mental health support
- De-escalation techniques
- First aid and CPR
- Behavior observation
- Safety monitoring
- Record keeping
- Teamwork and collaboration
- Problem-solving
- Time management
Websites
Certification Details
18-22 hours, 14-16 hours, 4-6 hours, Preparing for Emergencies, The Role of the First Aider: Legal aspects, prevention of disease transmission, responsibilities of the first aider, coping with a traumatic event, crisis intervention, shaken baby syndrome, The Emergency Medical Services System: When and how to call EMS, interaction with EMS, Basic Anatomy and Physiology: Body systems, Primary and Secondary Assessment: Recovery position, when & how to use, Emergency Scene Management, Assessment and Monitoring of Basic Vital Signs, Respiratory Emergencies: Basic respiratory system, anatomy, management of airways, resuscitation, airway obstruction, conscious and unconscious adults, child, and infant, prevention, recognition & treatment, Chest Injuries: Pneumothorax, hemothorax, flail chest, penetrating chest wound, Respiratory Distress: Asthma, hyperventilation, anaphylactic shock, Circulatory Emergencies: Basic anatomy of circulatory system, heart attack and stroke, risk factors, signs and symptoms of heart attack and stroke, Cardiopulmonary Resuscitation (includes barrier devices): Adult, child, and infant including the use of AED., Bleeding & Wounds: Control of bleeding, bandaging, severe bleeding, tourniquet, shock, unconsciousness and fainting, Soft Tissue Injuries & Abdominal Injuries, Head, Spinal and Pelvic Injuries: Spinal motion restriction, eye injuries, mouth and facial injuries, Upper and Lower Extremity Injuries (fractures), Medical Emergencies: Diabetes, epilepsy, convulsions, childbirth, Environmental Injuries: Assessment and treatment of burns, hypothermia, heat and cold related emergencies, Assessment and Treatment of Poisons and Substance Misuse and Abuse, Multiple Casualty Management, Movement of Casualty: Rescue moves, Understanding and Familiarity with Relevant Occupational Health & Safety, 3 years, Recertification can be obtained by attending a recertification course prior to the expiry date of this certificate.
Certification
Standard First Aid & CPR/AED level C, 105596061, 12/04/27, 12/04/24, ON
Locations
- Windsor, ON
- Essex, ON
Timeline
Food Service
The Welcome Center
09.2024 - Current
Assembly Line Worker
Ventra Plastics
06.2024 - 09.2024
Team Lead Shelter Support Worker
The Downtown Mission of Windsor
07.2023 - 06.2024
Cleaner Helper
Polished Residential And Commercial Cleaning
01.2021 - 03.2023
Cashier Team Lead
McDonald's Restaurant
08.2017 - 08.2020
Standard First Aid & CPR/AED level C, 105596061, 12/04/27, 12/04/24, ON
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