JACQULYN SMITH
Roseville
Summary
Compassionate and dependable professional with a strong background in client support, conflict resolution, and team leadership. Experienced in working with individuals in high-stress situations, maintaining professionalism, and building trust through effective communication. Skilled in managing sensitive information, de-escalating conflict, and supporting individuals through challenging circumstances. Seeking to contribute to a recovery-focused environment supporting individuals overcoming substance use challenges.
Overview
12
12
years of professional experience
Work History
IHSS Care Provider
IHSS Public Authority
Roseville
04.2025 - Current
- Provided personal care and assistance to clients with daily living activities.
- Assisted clients in meal preparation, ensuring nutritional needs were met.
- Administered medications according to prescribed schedules and guidelines.
Office Manager, R&D Delivery
Rancho Cordova
Rancho Cordova
08.2020 - 01.2022
- Managed daily operations and supervised staff while maintaining a supportive and structured work environment
- Resolved client concerns professionally, ensuring positive outcomes and maintaining trust
- Handled sensitive information with discretion and confidentiality
- Trained and guided employees, improving team performance and communication
- Coordinated problem-solving efforts during high-pressure situations
Estimator
DEK Enterprise
Rancho Cordova
01.2020 - 03.2020
- Communicated with clients to assess needs and provide accurate service solutions
- Managed documentation and maintained detailed, organized records
Install Coordinator
JR Putnam Heating & Air
Rancho Cordova
04.2017 - 05.2018
- Acted as primary point of contact for customers, addressing concerns and resolving issues
- Maintained service records and ensured clear communication between teams and clients
- Demonstrated patience and professionalism when handling frustrated or upset individuals
Dispatcher & Trainer
Bell Brothers Heating and Air
Mather
01.2016 - 04.2017
- Supervised and trained staff, promoting a supportive and accountable work culture
- Mediated workplace conflicts and addressed performance concerns constructively
- Managed scheduling and coordinated operations in fast-paced environments
Receptionist
Pro Dental Group
Rocklin
02.2015 - 09.2015
- Greeted and supported clients in a professional and welcoming manner
- Maintained confidentiality of patient information
- Handled sensitive situations, including complaints and billing concerns, with care and discretion
Supervisor
California Family Fitness
Orangevale
12.2013 - 02.2015
- Led team members and handled customer concerns in a calm, solution-focused manner
- Supported staff development and training
- Maintained a safe and structured environment for members and staff
Education
Cosmetology -
Paul Mitchell MTI
Sacramento, CaliforniaSkills
- Client Support & Relationship Building
- Crisis De-escalation
- Confidentiality & Professional Ethics
- Team Leadership & Staff Training
- Communication & Active Listening
- Problem Solving Under Pressure
- Organization & Documentation
Timeline
IHSS Care Provider
IHSS Public Authority
04.2025 - Current
Office Manager, R&D Delivery
Rancho Cordova
08.2020 - 01.2022
Estimator
DEK Enterprise
01.2020 - 03.2020
Install Coordinator
JR Putnam Heating & Air
04.2017 - 05.2018
Dispatcher & Trainer
Bell Brothers Heating and Air
01.2016 - 04.2017
Receptionist
Pro Dental Group
02.2015 - 09.2015
Supervisor
California Family Fitness
12.2013 - 02.2015
Cosmetology -
Paul Mitchell MTI