Jacqulyn Dowswell
Summary
Dynamic and detail-oriented Unit Clerk at St. Boniface Hospital with strong organization and HIPAA compliance skills. Proven track record in enhancing patient satisfaction through efficient appointment scheduling and meticulous chart management. Adept at facilitating communication among healthcare professionals, ensuring timely patient care and support for clinical operations.
Professional administrative support specialist with robust experience in healthcare settings, ready to contribute effectively to unit operations. Known for strong organizational skills, effective communication, and ability to adapt to changing needs. Proven ability to collaborate with team members and achieve desired outcomes. Skilled in patient records management, scheduling, and providing exceptional customer service. Reliable and focused on delivering consistent results.
Hardworking Unit Clerk adept at scheduling appointments, managing transportation and arranging discharges. Excellent planning, problem-solving and relationship-building skills developed over 34+ years in the field. Looking for a dynamic new role with room for advancement.
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
34
34
years of professional experience
2
2
Certification
1
1
year of post-secondary education
Work History
Unit Clerk
St.Boniface Hospital
03.1998 - Current
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit. Direct calls accordingly
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Filing, preparing charts, booking appointments in scheduling, transcribing orders into the EKHR, faxing, emailing, booking consults.
- Printing billing sheets for clinics
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Office Secretary
Dr.Sett, Genecology
01.1993 - 06.1998
- Facilitated smooth clinical operations by maintaining clean exam rooms stocked with necessary supplies for each procedure type.
- Enhanced patient experience by managing appointment scheduling and resolving conflicts efficiently.
- Provided excellent customer service while answering phone calls and assisting visitors at the front desk area.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines.
- Communicated with outside facilities for scheduling tests or surgeries. Slating surgeries with HSC for patients.
- Billing to Manitoba Health
- Dictating letter, filing, preparing new patient charts, faxing new referrals, booking appointments, assisting doctor in examination room for minor procedures, sterilizing equipment, sending off specimens to appropriate laboratories
- Supported medical professionals with the preparation of examination rooms and equipment for patient use.
- Handled insurance claims processing accurately, minimizing delays in reimbursement and coverage disputes.
- Managed inventory levels of office supplies and medical materials, preventing stock shortages or excesses that could impact daily operations.
- Assisted with billing procedures to ensure timely payment from patients or insurance companies.
- Reviewed and maintained charts for completeness and compliance with EMR guidelines.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
Medical Secretary
Robertson Career College
Winnipeg02-1993
Ward Clerk
Red River College
Winnipeg, MB 02.1997 - 01.1998
Skills
- HIPAA compliance
- Preparing charts
- Documentation skills
- Chart updating
- Medical terminology
- Patient scheduling
- Transcribing orders
- Strong organization
- Supply requisition
- Arranging transportation
- Healthcare software
- Admitting management
- Faxing orders
- Arranging discharges
- Medical terminology proficiency
- Phone reception
- Problem-solving
- Appointment scheduling
- Time management
- Computer proficiency
- Adaptable and flexible
- Patient referral
- Calendar and appointment management
- Referral verification
- Organization and time management
- Flexible schedule
Languages
English
Certification
- Certified Unit Clerk, St.Boniface Hospital - 30 years
- Medical Secretary, Medical Office clinic- 4 years
Timeline
Unit Clerk
St.Boniface Hospital
03.1998 - Current
Ward Clerk
Red River College
02.1997 - 01.1998
Medical Office Secretary
Dr.Sett, Genecology
01.1993 - 06.1998
Medical Secretary
Robertson Career College
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