Jacquie Ponto

Westsyde Care Residences is a 21 bed, full care facility that specializes in meeting the unique needs of adults with acquired brain injures as well as concurring disorders.

• Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
• Organized social activities for residents to promote camaraderie and engagement within the community.
• Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
• Administered emergency response protocols effectively during crisis situations within the residence hall community setting area.
• Streamlined daily operations for increased efficiency through effective staff management and delegation of tasks.
• Implemented conflict resolution strategies when mediating disputes between residents or staff members.
• Managed budgets and financial records to ensure responsible allocation of funds for maintenance, improvements, and events.
• Recruited hired, and trained new staff members, cultivating a high-performance team dedicated to excellent resident service.
• Managed move-in/move-out procedures efficiently, minimizing vacancies and maximizing rental income potential.
• Conducted regular performance evaluations for staff members, providing constructive feedback on areas needing improvement.
• Developed strong relationships with residents, fostering a positive and supportive living community.
• Provided crisis management and intervention during emergency situations.
• Completed bi-weekly payroll for 28 employees.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Maintained detailed documentation of schedule changes, ensuring transparency in all aspects of shift assignments for both employees and management alike.
• Optimized resource utilization by monitoring staffing levels and reallocating employees as needed to meet operational demands.
• Coordinated training sessions for new hires, ensuring proper integration into the existing workforce structure.
• Upheld confidentiality of personnel information while managing sensitive employee data within the roster system.
• Ensured accurate record-keeping with meticulous attention to detail in data entry tasks.
• Reinforced company policies regarding attendance, punctuality, and shift swapping among employees.
• Maintained accurate records of purchase orders, invoices, and other relevant documentation for easy retrieval and reference.
• Implemented ongoing menu evaluations, adjusting offerings based on feedback from clients and industry trends.
• Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.

• Initiated new learning methods, eliminating instructional gaps and improving comprehension.
• Applied various teaching aids to minimize learning gaps and instruct and motivate students.
• Helped clients to identify challenges and set goals.
• Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
• Helped to integrate clients in local community by teaching important social and work-related skills.
• Identified obstacles to learning in collaboration with adult learners and provided positive reinforcement for performance.
• Managed continuous 3-hour classes designed to aid adults with developmental disabilities by using assistive technologies.
• Created learner-centered individual program plan in consultation for Life Skills with parents and adult learners with developmental disabilities.