Darren Bray
Langley,BC
Summary
Hardworking Account Manager with 10 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
11
11
years of professional experience
Work History
Contactor Sales Representative
Fraser Valley Building Supplies (FVBS)
Abbotsford , BC
11.2020 - 05.2023
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Produced sales documents, finalized deals and filed records.
- Operated register, handled cash and processed credit card transactions.
- Fostered relationships with customers to expand customer base and retain business.
- Created successful strategies to develop and expand customer sales.
- Contacted new and existing customers to outline benefits of products.
- Developed key customer relationships to increase sales.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Demonstrated product features to align with customer needs.
Commercial Sales Representative
Rona Inc.
Surrey , BC
04.2017 - 11.2020
- Collaborated with warehouse employees to fulfill orders and communicate customers' special requests.
- Responded to customer questions about hardscapes and logistics .
- Contacted prospective customers to introduce product, pricing, and promotions and grow sales pipeline.
- Employed effective selling techniques by promoting product benefits and influencing decision-makers.
- Negotiated pricing and oversaw closing process.
- Researched product specifications and technical information to offer updated and accurate information.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Gathered information on current marketplace by researching competitors' pricing, products and other key factors.
- Identified customer needs by asking questions and advising on best solutions.
- Produced sales documents, finalized deals and filed records.
- Operated register, handled cash and processed credit card transactions.
- Increased profitability and revenue by generating $5mm in sales.
HRC Dispatcher,
BC Hydro
Langley , BC
01.2016 - 04.2016
- Scheduled Response according to priority and available equipment.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Kept detailed and updated records of calls in physical and electronic databases.
- Monitored changes in repair schedule and communicated changes to customers.
- Tracked changes in computer system to keep records current and accurate.
SMI Design Assistant
BC Hydro
Burnaby , BC
07.2013 - 12.2014
- Created project cost estimates for review and approval.
- Prepared and updated design drawings for pole renewal, height extensions, transformer replacement, heavy ups. Secondary extensions, field surveys, guying and anchoring using DAD, Gateway, Passport, Workload Management, Excel. All related to meter network and revenue assurance devices on the distribution system.
- Exhibited storytelling and persuasive techniques to build trust and establish relationships with teams and partners.
Customer Experience Specialist
BC Hydro
Burnaby , BC
06.2012 - 07.2013
- Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
- Improved product knowledge skills to understand customer needs and provide real, effective solutions.
- Collected customer feedback and recorded into system, sharing key details with appropriate departments and team members.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
MBA - International Business Management
Asia Pacific International University
Vancouver, BCCertificate of Technical Studies - Marketing Management
BCIT
Burnaby, BCSkills
- Business Development
- Problem-Solving
- Relationship Building
- Verbal and Written Communication
- Opportunities Identification
- Customer Service
- Excellent Negotiating Tactics
- Issue Resolution
- Project Management
- Upsell Opportunities
- Customer Relationships
- Product Training
- Overcoming Objections
- Excellent Communication Skills
- Problem Resolution
- Conflict Resolution
- Good Work Ethic
- Team Building
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Critical Thinking
- Planning & Organizing
- Active Listening
- Organizational Skills
- Team Management
- People Skills
- PPE Use
- Supervision & Leadership
Timeline
Contactor Sales Representative
Fraser Valley Building Supplies (FVBS)
11.2020 - 05.2023
Commercial Sales Representative
Rona Inc.
04.2017 - 11.2020
HRC Dispatcher,
BC Hydro
01.2016 - 04.2016
SMI Design Assistant
BC Hydro
07.2013 - 12.2014
Customer Experience Specialist
BC Hydro
06.2012 - 07.2013
MBA - International Business Management
Asia Pacific International University
Certificate of Technical Studies - Marketing Management
BCIT
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