Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacqui Nelson

Hamilton,ON

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager, Rail Service and Compliance

Metrolinx
Oakville, ON
07.2023 - Current
  • Oversees daily operations, managing scheduling and staffing levels.
  • Skillfully handles emergency situations and unforeseen events, ensuring minimal disruption to railway operations through strict adherence to Canadian Rail Operating Rules (CROR) and Metrolinx/business unit policies.
  • Acts as Metrolinx's representative to regulatory authorities and other rail operators, ensuring compliance with Canadian Rail Operating Rules (CROR) and other safety regulations.
  • Mentors and coaches team members in the safe and efficient movement of trains, aligning actions with regulatory/legislated requirements, corporate policies, and customer expectations.
  • Conducts regular meetings with staff to discuss progress and identify areas of improvement.
  • Facilitates the delivery, communication, and recovery of business unit best practices to support performance and improvement initiatives aligned with corporate key performance indicators and key success factors.
  • Collaborates with stakeholders to devise strategies that reduced downtime, improving overall service efficiency and customer satisfaction.
  • Evaluates potential new hires through conducting interviews

Senior Specialist - Operations Delivery

Metrolinx
Oakville, ON
01.2023 - 08.2023
  • Oversaw and coordinated service adjustments implementation with Service Design to provide on-time services.
  • Ensured comprehensive understanding of operation, equipment, signals, operating manuals, and Train Control applications.
  • Effectively oversaw continuous improvement projects to meet all business unit deliverables on time.
  • Streamlined communication and coordination efforts with on-track resources, resulting in efficient execution of maintenance work and inspections, reducing train movement delays.
  • Fostered strong relationships with internal and external stakeholders to facilitate prompt service status updates.
  • Managed the creation of Rail traffic controller train schedules using excel, while also ensuring timely communication of schedule changes to RTCs
  • Reviewed processes and procedures to identify areas of improvement.
  • Delivered in-depth, informative presentations to expose individuals to solutions and services.
  • Built successful working relationships with external stakeholders by utilizing effective communication skills.

Rail Traffic Controller

Metrolinx
Oakville, ON
12.2021 - 01.2023
  • Ensured seamless train movements through the effective utilization of RTCII and GTCS.
  • Achieved CROR Certification and completed Metrolinx Rail Traffic Control training program successfully.
  • Analyzed track diagrams, timetables, and other operating data to determine the most efficient route for trains.
  • Issued instructions to locomotive engineers concerning speed, routing, switching, and other factors affecting operations.
  • Responded promptly to emergency situations, such as derailments and equipment failures on the tracks.
  • Maintained accurate records of all train movements including arrival times, departure times, and delays due to mechanical issues or weather conditions.

Logistics Specialist

Caravan Group of Companies
Burlington, ON
04.2021 - 12.2021
  • Oversaw special projects involving large scale, high volume intermodal and trucking shipments throughout North America and Mexico.
  • Worked closely with external stakeholders including CP, CN, UP and NS to meet delivery deadlines
  • Negotiated rates with carriers to optimize efficiency in shipping processes.
  • Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics.
  • Provided support in developing new processes for improving operational efficiencies.
  • Analyzed customer orders to determine optimal shipping routes and methods.
  • Maintained accurate records of all deliveries using automated systems or manual documents.
  • Developed and maintained relationships with vendors to ensure timely delivery of materials.
  • Monitored freight costs to ensure compliance with company budget guidelines.

Logistics Coordinator

Two Points Logistics
Stoney Creek, ON
08.2019 - 04.2021
  • Successfully negotiated competitive freight rates with carrier partners and actively sourced new carrier providers.
  • Cultivated strong relationships with current clients and carrier partners, fostering a high level of customer service while proactively exploring options for business expansion.
  • Created reports on freight costs, delivery timelines, invoices and other related information.
  • Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
  • Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
  • Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
  • Responded quickly to customer inquiries about order status or changes in schedules.
  • Assisted sales teams by preparing quotations for prospective clients.

Assistant Warehouse Manager

Implus Canada
Milton, ON
04.2018 - 08.2019
  • Led the training and coaching efforts for a group of up to 20 individuals, resulting in improved processes and increased cross-training opportunities.
  • Developed and implemented safety policies and procedures for warehouse staff.
  • Oversaw and assisted with the loading and unloading of incoming and outgoing shipments.
  • Implemented strategies for continuous improvement in all aspects of warehouse operations.
  • Coordinated with other departments to ensure timely order fulfillment.
  • Monitored inventory levels to ensure efficient stock control.
  • Managed daily operations including scheduling personnel and assigning tasks.

Shipping Coordinator

Fraser Direct Logistics
Milton, ON
12.2017 - 04.2018
  • Served as a liaison between logistics personnel, sales staff, and customers throughout the supply chain process.
  • Managed shipping documents to ensure accuracy and compliance with applicable regulations.
  • Coordinated the movement of goods between suppliers, customers, and warehouses.
  • Ensured accurate packing lists were included with all outbound shipments as required by customers' specifications.
  • Coordinated deliveries based on customer requirements while optimizing cost savings opportunities.
  • Performed regular cycle counts of inventory stored in warehouse locations.
  • Prepared bills of lading for outgoing freight shipments according to established guidelines.
  • Inspected incoming shipments for accuracy against purchase orders prior to acceptance.

Education

Graduate Certificate in Logistics and Supply Chain Management -

Fanshawe College
London, ON
12.2019

Diploma in Mental Health and Addictions -

Canadore College
North Bay, ON
04.2016

High School Diploma -

Milton District High School
Milton, ON
01.2013

Skills

  • Canadian Railway Operating Rules (CROR) Qualified
  • Proficiency in Excel, Powerpoint
  • Operations Management
  • Customer Relationship Management (CRM)
  • Negotiation
  • Staff Training and Development
  • Team leadership skills

Certification

  • Occupational Health and Safety Group (OSG), 04/01/18, 04/01/19
  • Occupational Safety Group (OSG) worker training part 1 and 2
  • OSG - Supervisor Health and Safety
  • Canadian Railway Operating Rules, 09/01/22, 09/01/25
  • Metrolinx Personal Track Safety Program, 05/01/23, 05/01/26

Timeline

Manager, Rail Service and Compliance

Metrolinx
07.2023 - Current

Senior Specialist - Operations Delivery

Metrolinx
01.2023 - 08.2023

Rail Traffic Controller

Metrolinx
12.2021 - 01.2023

Logistics Specialist

Caravan Group of Companies
04.2021 - 12.2021

Logistics Coordinator

Two Points Logistics
08.2019 - 04.2021

Assistant Warehouse Manager

Implus Canada
04.2018 - 08.2019

Shipping Coordinator

Fraser Direct Logistics
12.2017 - 04.2018

Graduate Certificate in Logistics and Supply Chain Management -

Fanshawe College

Diploma in Mental Health and Addictions -

Canadore College

High School Diploma -

Milton District High School

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