Jacqui McKinney
Business Operations Specialist
Collingwood,ON
Summary
Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors.
Overview
12
12
years of professional experience
Work History
Business Operations Manager
Element Nutritional Sciences
7 2014 - 4 2024
- Facilitated seamless communication between departments to foster collaboration on shared objectives.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Managed cross-functional teams for successful project completion and timely delivery of products or services.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Enhanced financial accuracy by reconciling accounts, verifying transaction details, and resolving discrepancies.
- Input financial data and produced reports using Sage.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Calculated payroll deductions by accurately using Payweb and processed payroll to meet preset requirements.
- Established protocols to use for inventory control and management, streamlining internal process.
- Investigated and resolved variances in inventory counts on monthly basis.
Executive Assistant to the Chief Executive Officer
Life Science Nutritionals
09.2012 - 07.2014
- Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Executive Assistant /Medical Office Manager
Dr. Ron Bell, B.A., D.D.S
06.2002 - 09.2012
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Supervised and led team of dental hygienists and support staff of eight.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
Education
Civil Engineering Technology
Co-op placement with the Town of Oakville - Building & Planning Dept.
Business Administration/Accounting/ HR
Health Office Administration
Skills
Interpersonal Skills
Time Management
Logistics Management
Customer Retention
Hiring and Onboarding
Inventory Tracking and Management
Multitasking
HR Support
Administrative Management
Customer Service Management
Timeline
Executive Assistant to the Chief Executive Officer - Life Science Nutritionals
09.2012 - 07.2014
Executive Assistant /Medical Office Manager - Dr. Ron Bell, B.A., D.D.S
06.2002 - 09.2012
Business Operations Manager - Element Nutritional Sciences
7 2014 - 4 2024
Mohawk College of Applied Arts And Technology - , Civil Engineering Technology
Sheridan College - , Business Administration/Accounting/ HR
Career Canada College - , Health Office Administration