Jacques Pierre Keou Lenteu
North York,Ontario
Summary
Strong work ethic, stemming from enhanced communication and multitasking abilities in a fast-paced environment. Proficient with Microsoft Office software such as Excel, Word and PowerPoint, also Salesforce CRM, Zendesk, Terminal, LexisNexis, Jarvis, Unitrax, AS400, ACI PRM, SQL, Python and PowerBI. Excellent written and oral communication skills with the ability to efficiently consult with team members and escalate concerns when needed.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Bilingual Senior International Risk Operations Investigator
Affirm Canada
09.2021 - Current
- As a bilingual risk investigator, i was responsible for underwriting, servicing loans, preventing fraud, and intervening in dispute resolutions
- Work with customers, merchants, and internal stakeholders to manage disputes, reach settlements, and mitigate fraud/AML risks.
- Review credit bureau files to make informed decisions in relation to loan adjudication across Transunion and Equifax platforms
Bilingual Fraud Detection Analyst
Scotiabank
05.2020 - 09.2021
- Responsible for preventing and minimizing losses to the bank resulting from fraudulent activity on Scotia products
- Analyze alerts, make decisions on appropriate actions, and escalate emerging fraud trends to management.
- Collaborated with internal and external stakeholders to create and maintain fraud prevention strategies.
Bilingual Contact Centre Representative (Contract)
RBC Investor & Treasury Services
11.2019 - 05.2020
- As an RBC representative for the Shareholder services department, provided support and information to advisors or financial planners regarding different fund companies, client accounts, and funds invested.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Credit Analyst (Contract)
Laurentian Bank of Canada (B2B Bank)
01.2019 - 11.2019
- Responsible for examining credit/loan applications, analyzing clients' financial situations.
- Underwrote loan applications and provided professional service to advisors, investors, brokers, and policyholders.
- Assessed credit risk and analyzed financial statements.
Quality Assurance Analyst (Contract)
Zedd Customer Solutions
05.2018 - 11.2018
- Worked on telemarketing/telesales campaigns, listened to calls, provided feedback to agents, hosted session calls with clients, coached agents, and translated scripts for bilingual campaigns.
- Created and achieved product quality objectives and met product/campaign specifications.
Education
Post Graduate Diploma - Business and CPA Accounting PREP
Seneca College
09.2015 - 05.2017
Post Graduate Diploma - Fraud Examination and Forensic Accounting - CFE PREP
Seneca College
09.2017 - 05.2018
Bachelor of Science - Business management
Brunel University
09.2011 - 05.2015
International Baccalaureate Certificate - undefined
Libermann College
05.2011 - undefined
Skills
Risk Analysis
undefinedTimeline
Bilingual Senior International Risk Operations Investigator
Affirm Canada
09.2021 - Current
Bilingual Fraud Detection Analyst
Scotiabank
05.2020 - 09.2021
Bilingual Contact Centre Representative (Contract)
RBC Investor & Treasury Services
11.2019 - 05.2020
Credit Analyst (Contract)
Laurentian Bank of Canada (B2B Bank)
01.2019 - 11.2019
Quality Assurance Analyst (Contract)
Zedd Customer Solutions
05.2018 - 11.2018
Post Graduate Diploma - Fraud Examination and Forensic Accounting - CFE PREP
Seneca College
09.2017 - 05.2018
Post Graduate Diploma - Business and CPA Accounting PREP
Seneca College
09.2015 - 05.2017
Bachelor of Science - Business management
Brunel University
09.2011 - 05.2015
International Baccalaureate Certificate - undefined
Libermann College
05.2011 - undefined
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