Jacques Ivan Zoa Bitjoka
Oshawa,ON
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
13
13
years of professional experience
Work History
Contract & Commercial Manager (CEMAC Region)
Huawei
Douala, Cameroon
01.2023 - 06.2024
- Participate in tender projects, analyzing customer requirements and develop commercial proposals, identifying and mitigating contractual risks
- Prepare commercial solutions and tender documents offers
- Lead and participate in contract negotiation with clients according to defined negotiation objectives and strategies, mitigate contractual risks
- Design and draft commercial contract terms based on customer requirements and negotiations
- Familiarize with company policy, identify contract risks to improve contracts quality and provide mitigation solutions
- Contract Execution/Fulfillment Management: Contract transfer, billing management, risk management, penalty management and contract closure to ensure high quality and efficient contract execution management.
Account Manager (Country Manager) Central African Republic
Huawei
Douala, Cameroon
06.2022 - 01.2023
- Design strategy based to improve business based on customers insights for the country's telecom operators
- Manage leads, opportunities, bidding, and contract negotiation
- Manage projects end to end
- Define project strategy, organize regular project analysis
- Responsible for customer relationship management
- Gain insight into customer pain points and requirements
- Effectively present solutions, influence customer decision-making, and guide customer's willingness to purchase.
Account Manager
Huawei
Douala, Cameroon
07.2021 - 06.2022
- Improve, build and strengthen relationship with clients
- With sales team, identify upsell, cross-sell, and renewal opportunities
- Develop customer relationship improvement strategies
- Organizing workshops and summits
- Prepare reports for clients and management
- End to end project management to ensure timely project delivery
- Cooperate with and coordinate teams to ensure KPIs are met in IT, Power, IP & DWDM, Software (RBT, Vas Cloud)
- Guide customers, providing and services within budget meeting needs
- Assist with challenging client requests or issue escalations as needed
- Negotiate contracts and close agreements to maximize profits
- Forecast and track account metrics
- In charge of collection, ensuring annual targets are met.
E-Commerce Consultant
Ningbo Fulaile Import & Export
Ningbo, China
07.2018 - Current
- Analyze sales regularly to manage life cycle of product, inventory models and selling rates
- Conduct market analysis and evaluate competitor's practices and market status
- Advertisement (Digital advertising, PPC, CPC, etc)
- Ensure excellent customer satisfaction working with customers.
E-Commerce Supervisor
Shaoxing Mujia Home Furnishing Co., Ltd (Deconovo)
Shaoxing, China
07.2018 - 02.2020
- Optimize Amazon.com, Amazon.co.uk and Amazon.fr listings
- Perform keyword research including discovery and expansion of keyword opportunities
- Analyze sales regularly to manage life cycle of product, inventory models and selling rates
- Train the personnel on how to go on with the account management, online sales, monitoring the online stores, optimization of products, sales improvement and advertising.
Assistant Director/Technical Advisor
Hangzhou Zhijian Network Technology Co., Ltd
Hangzhou, China
10.2017 - 10.2018
- Solve the technical issues encountered on different accounts and stores
- Train the personnel on account management
- Research and find updates on the running of the stores.
E-Commerce Account Manager and Product Specialist
Hangzhou Zhijian Network Technology Co., Ltd
Hangzhou, China
10.2016 - 10.2017
- Prepare, put in place and monitor marketing plans
- Analyze sales regularly to manage life cycle of product, inventory models and selling rates
- Supervise rival's performance and activities and implement strategies
- Train the personnel on how to go on with the account management, online sales, monitoring the online stores, optimization of products, sales improvement and advertising.
Logistic Manager
Everydaysdeals
Hangzhou, China
06.2014 - 06.2017
- In charge of the management of inventory
- Dispatch of items from the warehouse to the customer
- Maintain metrics, reports, process documentation, customer service logs
- Recommend optimal transportation modes, routing, equipment, or frequency.
Business Development Intern
Gamemoon Entertainment Ltd.
Shanghai, China
06.2016 - 09.2016
- Assist the Vice President in his daily duties
- Search for possible opportunities in Northern French speaking countries of Africa and others
- Worked on the translation of the text of a Mobile game which was to be released by the beginning of 2017.
E-Commerce Account Manager, Social Media and Product Specialist
Hangzhou Netfirst Network Technology Co., Ltd
Hangzhou, China
10.2015 - 05.2016
- Developing draft advertising layouts and text as campaign materials and presenting to manager for approval and review
- Social Network Sites marketing (Advertising on Facebook, Twitter and Instagram)
- Advertising on Amazon stores (Europe and US)
- Attain target sales and profits sales
- Conduct market analysis and evaluate competitor's practices and market status
- Management Inventory.
Sourcing Agent
Ets Oyili
11.2014 - Current
- Locate and source suppliers in China
- Negotiate with suppliers to determine preferable contract terms and/or get better prices
- Develop a profitable strategy that ensures quality goods, delivery of the goods and saves the client's money on products supplied to meet their needs.
English Language Teacher
Popodoo English Language Center
Shaoxing, China
06.2014 - 06.2016
Commercial Department Intern
AES Sonel Cameroon
Yaoundé, Cameroon
06.2012 - 08.2012
Customer Care Service Intern
AES Sonel Cameroon
Ebolowa, Cameroon
06.2011 - 08.2011
Education
Master of Business Administration -
Hangzhou Dianzi University
Hangzhou, China04.2020
Bachelor of International Business -
Zhejiang Gongshang University
Hangzhou, China06.2017
Economics And Business Administration -
P.K Fokam Institute of Excellence
Yaounde, Cameroon02.2013
Skills
- Problem Solving
- Teamwork
- Risk management
- Microsoft Office
- E-Commerce
- Business Administration
- Communication
- Sales
- Business Development
- Customer Satisfaction
- Negotiation
- Leadership
- Customer Relationship Management
- Sourcing
- Time management
Languages
- English
- French
- Chinese
Accomplishments
- Huawei Future Star 2023
Timeline
Contract & Commercial Manager (CEMAC Region)
Huawei
01.2023 - 06.2024
Account Manager (Country Manager) Central African Republic
Huawei
06.2022 - 01.2023
Account Manager
Huawei
07.2021 - 06.2022
E-Commerce Consultant
Ningbo Fulaile Import & Export
07.2018 - Current
E-Commerce Supervisor
Shaoxing Mujia Home Furnishing Co., Ltd (Deconovo)
07.2018 - 02.2020
Assistant Director/Technical Advisor
Hangzhou Zhijian Network Technology Co., Ltd
10.2017 - 10.2018
E-Commerce Account Manager and Product Specialist
Hangzhou Zhijian Network Technology Co., Ltd
10.2016 - 10.2017
Business Development Intern
Gamemoon Entertainment Ltd.
06.2016 - 09.2016
E-Commerce Account Manager, Social Media and Product Specialist
Hangzhou Netfirst Network Technology Co., Ltd
10.2015 - 05.2016
Sourcing Agent
Ets Oyili
11.2014 - Current
Logistic Manager
Everydaysdeals
06.2014 - 06.2017
English Language Teacher
Popodoo English Language Center
06.2014 - 06.2016
Commercial Department Intern
AES Sonel Cameroon
06.2012 - 08.2012
Customer Care Service Intern
AES Sonel Cameroon
06.2011 - 08.2011
Master of Business Administration -
Hangzhou Dianzi University
Bachelor of International Business -
Zhejiang Gongshang University
Economics And Business Administration -
P.K Fokam Institute of Excellence
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