Jacques Michaud
North Bay,ON
Summary
Professional with great communication skills, Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Operations Manager
Major Drilling Group International
11.2014 - 01.2024
- Identified and resolved unauthorized, unsafe, or ineffective practice.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Supervisor
Major Drilling Group International
11.2014 - 12.2019
- Monitored workflow to improve employee time management and increase productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Frequently inspected production area to verify proper equipment operation.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Education
Secondary IV - Carpentry Framing And Forming Foundation
Iberville, Rouyn Noranda
Rouyn Noranda, Quebec09.1978
Skills
- Maintenance Planning
- Performance reporting
- Health and safety compliance
- Logistics Oversight
- Inventory Management
- Fluent in [Language]
- Cultural Awareness
- Employee relations and conflict resolution
- Problem-Solving
- Inventory Control
- Project Leadership
- Negotiation
- Risk analysis and management
- Continuous improvements
Languages
French
Elementary
English
Elementary
Spanish
Elementary
Timeline
Operations Manager
Major Drilling Group International
11.2014 - 01.2024
Supervisor
Major Drilling Group International
11.2014 - 12.2019
Secondary IV - Carpentry Framing And Forming Foundation
Iberville, Rouyn Noranda
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