Jacques Dupre
Ottawa,ON
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
14
14
years of professional experience
Work History
Call Center Representative
MSI Corps
Ottawa, ON
11.2023 - 01.2024
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Computer Technician
JDS Tech 12
Ottawa, ON
02.2020 - 11.2023
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Recommended new and replacement hardware and software purchases.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
Sound Technician
The Cross On Elgin
Ottawa, ON
06.2019 - 01.2020
- Performed sound quality checks and front-of-house mixing to maintain company sound system.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
- Regulated volume level and sound quality during recording sessions.
- Recorded speech and music in digital formats.
Security Guard
Living Stan
Ottawa, ON
07.2018 - 11.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Warehouse Worker
Randstad Employment Agency
Ottawa, ON
09.2014 - 01.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
DJ Services
BlackJack Mix
Ottawa, ON
03.2010 - Current
- Communicated closely with clients to determine music styles best suited for wedding, bar mitzvah or other events.
- Engaged guests at special events by playing fun, lively songs and encouraging dancing.
- Participated in community events and fundraisers and professionally represented station.
- Played songs fitting station's format and monitored each song's length to avoid dead air.
Education
GED -
Algonquin College
Ottawa, ON09.2015
Skills
- Network Operating Systems
- Attention to Detail
- Problem Replication
- IT Security Management
- System Upgrades
- Customer Service
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Call Center Representative
MSI Corps
11.2023 - 01.2024
Computer Technician
JDS Tech 12
02.2020 - 11.2023
Sound Technician
The Cross On Elgin
06.2019 - 01.2020
Security Guard
Living Stan
07.2018 - 11.2019
Warehouse Worker
Randstad Employment Agency
09.2014 - 01.2018
DJ Services
BlackJack Mix
03.2010 - Current
GED -
Algonquin College