Jacquelynne McDonald
Victoria,BC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive, memorable experience.
I love to share my knowledge of wine and spirits.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Cascadia Liquor Stores
VICTORIA, BC
04.2023 - 03.2025
- Educated customers on special pricing opportunities and company offerings.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached and developed store associates through formal and informal interactions.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained new employees on store policies, procedures and customer service standards.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided training to new employees on company policies and procedures.
- Recognized by management for providing exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained inventory by checking merchandise to determine levels.
Farm and Land Caretaker
Private Residence
SAANICHTON, British Columbia
05.2019 - 01.2023
- Watered and fed livestock, and cleaned pens and enclosures to maintain farm animal health.
- Harvested vegetables to prepare for sale and consumption by picking, cleaning, and packing with labels.
- Ensured security of buildings by locking doors, closing windows, and setting alarm systems.
- A much-needed health break during COVID-19.
Customer Service Representative
WestJet Airlines
Victoria, BC
03.2005 - 04.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable, and friendly service.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Mentored new employees on procedures and policies to maximize team performance.
- Shift Lead Relief.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Printed itineraries and tickets for passengers each day.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Facilitated training sessions for new employees on company policies and procedures.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Education
GED -
Camosun College
Victoria, BC06.2003
Skills
- Reliable and outstanding OTP
- Credit card and cash payment processing
- Upbeat and positive personality
- Courteous, with a strong service mindset
- Problem-solving abilities
- High-energy attitude
- Adaptive team player
- Responding to difficult customers
- Excellent Customer service
Certification
- WSET 1 Wine and Spirit Certification -2024
- BC Wine Ambassador
- Cicerone Beer server Certificate
- Certified, Serve it Right - 2023
- Certified, Food Safe - 2023
- Certified, CPR Training 2023
References
References available upon request.
Timeline
Assistant Store Manager
Cascadia Liquor Stores
04.2023 - 03.2025
Farm and Land Caretaker
Private Residence
05.2019 - 01.2023
Customer Service Representative
WestJet Airlines
03.2005 - 04.2019
GED -
Camosun College
Similar Profiles
Amelie GuillemetteAmelie Guillemette
Shift Supervisor at Cascadia LiquorShift Supervisor at Cascadia Liquor
Keely StearnKeely Stearn
Manager on Duty at Cascadia LiquorManager on Duty at Cascadia Liquor
Kayla PettitKayla Pettit
Store Manager at Brown Derby Liquor StoresStore Manager at Brown Derby Liquor Stores