Jacquelyn Vest
Hesperia
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Applebee's Grill + Bar. Proven track record in enhancing guest satisfaction through effective complaint resolution and efficient service delivery. Skilled in inventory management and upselling techniques, contributing to improved operational efficiency and customer loyalty.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Server, Manager, Bartender
Applebee's Grill + Bar
Apple Valley, CA
03.2022 - Current
- Supervised server team to ensure exceptional customer service and adherence to operational standards.
- Trained and mentored new staff in menu knowledge, service techniques, and company policies.
- Implemented process improvements that enhanced workflow efficiency during peak service hours.
- Collaborated with kitchen staff to maintain accurate order fulfillment and timely service delivery.
- Monitored inventory levels and coordinated with suppliers to ensure adequate stock of essential items.
- Resolved guest complaints effectively, contributing to improved customer satisfaction ratings.
Server
The Cheesecake Factory
Cerritos, CA
11.2015 - 12.2016
- Delivered exceptional customer service in high-pressure dining environment
- Managed multiple tables efficiently, ensuring prompt food and beverage delivery
Server, Bartender
Speedzone Raceway
City Of Industry, CA
12.2013 - 10.2015
- Delivered exceptional guest service in high-volume environment, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently, balancing customer needs and restaurant workflow.
Education
No Degree -
Azusa High
Azusa 09.2003 - 06.2007
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Safe food handling
- Beverage preparation
- Inventory management
- Tableside etiquette
- Item promotion
- Food station setup
- Upselling techniques
Timeline
Server, Manager, Bartender
Applebee's Grill + Bar
03.2022 - Current
Server
The Cheesecake Factory
11.2015 - 12.2016
Server, Bartender
Speedzone Raceway
12.2013 - 10.2015
No Degree -
Azusa High
09.2003 - 06.2007