Jacquelyn Valdez
Clovis
Summary
Dedicated professional with a strong background in safety-focused transportation and customer service, notably with Clovis Unified School District. Proven ability to enhance student satisfaction through effective communication and problem-solving. Skilled in GPS route planning and incident reporting, ensuring timely and secure transportation while fostering positive relationships with students and parents.
Overview
15
15
years of professional experience
Work History
School Bus Driver
Clovis Unified School District
05.2016 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Communicated information to parents to promote good communication and transparency.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
- Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
- Increased overall student satisfaction by attending to individual needs and addressing any concerns expressed during transportation experiences.
Appointment Scheduler
Concentra Medical Center
06.2015 - 04.2016
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
In-Home Nanny
Private Residence
06.2014 - 05.2015
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
- Safeguarded children during travel by adhering to car seat safety guidelines and maintaining vigilance during outings.
- Aided in cognitive development by incorporating educational games and activities into daily routines.
- Improved children''s social skills by organizing playdates and group outings.
- Assisted in developing motor skills through engaging physical activities tailored to each child''s abilities.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Played games, worked on puzzles, and read books to young children.
- Facilitated conflict resolution among siblings to promote healthy relationships within the family unit.
- Taught children everyday skills and language.
- Monitored children's play activities to verify safety.
- Assisted with light housekeeping duties as well as running errands.
- Helped children complete homework assignments and school projects.
- Provided developmentally appropriate activities for children.
Hotel Front Desk Supervisor
Hilton Hotels Corporation
04.2010 - 04.2014
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
Education
Business Associates
Heald College
Fresno CaSkills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe driving practices
- Incident reporting
- Customer-oriented
- GPS and route planning
- Data confidentiality
- Problem-solving
- Time management
- Dependable and responsible
- Attention to detail
- Dispatcher communication
Timeline
School Bus Driver
Clovis Unified School District
05.2016 - Current
Appointment Scheduler
Concentra Medical Center
06.2015 - 04.2016
In-Home Nanny
Private Residence
06.2014 - 05.2015
Hotel Front Desk Supervisor
Hilton Hotels Corporation
04.2010 - 04.2014
Business Associates
Heald College
Similar Profiles
Breanna BrownBreanna Brown
Payroll Specialist at Clovis Unified School District - District OfficePayroll Specialist at Clovis Unified School District - District Office
Yezenia AguilarYezenia Aguilar
Clerical Substitute at Clovis Unified School District - District OfficeClerical Substitute at Clovis Unified School District - District Office
Alison SchaubschlagerAlison Schaubschlager
Special Education Instructional Aide-RSP at Clovis Unified School DistrictSpecial Education Instructional Aide-RSP at Clovis Unified School District
Darl AlexanderDarl Alexander
Instructional Assistant at Clovis Unified School DistrictInstructional Assistant at Clovis Unified School District
Mary ParkMary Park
Vehicle Maintenance Technician at United States Air ForceVehicle Maintenance Technician at United States Air Force