Jacquelyn Marshall
Spruce Grove
Summary
A well-rounded professional with experience in Sales, Office Administration, Customer Service, and Industrial Equipment Operation. Proven ability to streamline processes and enhance communication across departments. Skilled in data entry and proficient in Microsoft Office Suite, I bring a mature, critical-thinking approach to support organizational goals and foster positive relationships.
Possess strong problem-solving skills and proactive approach to new tasks. Known for tenacity, dependability, adaptability, and a results-oriented mindset. Committed to making meaningful contributions and keeping safety as a number one priority.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Westvac Industrial
06.2025 - Current
- Assist in managing schedules and appointments for team members.
- Coordinated communication between departments to ensure project alignment.
- Support the following departments: Payroll, HR, Safety, and Service
- Maintained organized filing systems to streamline document retrieval processes.
- Utilized office software for data entry and invoicing.
- Responded to inquiries via phone and email, providing excellent customer service support.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Spare School Bus Driver
Pembina Hills Student Transportation
01.2025 - 05.2025
- Safely operated school buses, ensuring timely transportation for students.
- Monitored and maintained vehicle safety equipment to comply with regulations.
- Communicated effectively with parents and school staff regarding schedules and safety concerns.
- Conducted pre-trip inspections to identify mechanical issues and ensure vehicle readiness.
- Managed student behavior during transit, promoting a safe and respectful environment.
- Transported passengers safely along prescribed routes according to tight schedules.
Rural and Suburban Mail Carrier
Canada Post
03.2022 - 05.2025
- Delivered mail accurately and efficiently to designated routes, then acquired my own route.
- Sorted and organized mail for timely distribution.
- Operated my own vehicle ona commercial basis.
- Maintained accurate records of deliveries and pickups.
- Ensured proper handling of packages to prevent damage or loss.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
High School Diploma -
Sturgeon Composite Hight School
Namao, ABBasic Training Diploma - Business Administration And Management
Alberta Career College
Edmonton, AB01-2009
Skills
- Customer service
- Data entry
- Office management
- Professional communication
- Database entry
- Professional and mature
- Administrative support
- Critical thinking
- Microsoft Office Suite
Languages
English
Full Professional
Certification
~ Class 2, 6 drivers licence with S endorsement and Air Brakes (former class 1 operator)
~ Confined Space Entry
~ Pipeline Construction Safety
~ Communication and Ethics for the Safety Leader
~ Occupational Health & Safety Legislation Awareness
~ Flag Worker
~ Worksite Investigation Basics
~ WHMIS 2015 - Train the Trainer
~ Contractor Management
~ Leadership for Safety Excellence
Timeline
Administrative Assistant
Westvac Industrial
06.2025 - Current
Spare School Bus Driver
Pembina Hills Student Transportation
01.2025 - 05.2025
Rural and Suburban Mail Carrier
Canada Post
03.2022 - 05.2025
High School Diploma -
Sturgeon Composite Hight School
Basic Training Diploma - Business Administration And Management
Alberta Career College