Jacquelyn MacDonald
Gorham,ON
Summary
Results-driven Business and Communications Coordinator with comprehensive experience managing key operations at Thunder Bay Airport. Adept at ensuring regulatory compliance in accessibility and official language requirements while fostering strong stakeholder and customer relationships. Proven expertise in lease management, land and air service development, and the successful execution of capital projects. Skilled in financial analysis, including revenue forecasting, and securing funding to support critical airport initiatives. Demonstrates a hands-on approach to managing parking infrastructure, ground transportation, and organizing special events. Experienced in designing and producing detailed annual reports, effectively summarizing organizational achievements and financial performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business & Communications Coordinator
Thunder Bay International Airports Authority
Thunder Bay, Ontario
01.2019 - Current
- Expertise in Regulatory Compliance: Adept at overseeing and ensuring compliance with airport accessibility rules and regulations, as well as official languages policies, ensuring all services and facilities meet regulatory standards.
- Service Development: Proven ability to manage land and air service development initiatives, working to expand and optimize services to meet evolving passenger, tenant and airline needs.
- Lease Management and Stakeholder Relations: Skilled in lease monitoring and management, maintaining strong relationships with stakeholders, tenants, and customers to ensure mutual satisfaction and business growth.
- Event and Project Management: Experience organizing special events, as well as overseeing capital projects, including managing budgets, timelines, and stakeholder communications to ensure successful completion.
- Infrastructure Management: Strong background in managing airport infrastructure, such as parking systems and ground transportation services, enhancing efficiency and passenger experience.
- Financial Acumen: Competent in conducting in-depth financial analysis, including revenue forecasting and preparing funding applications to meet project needs and secure additional resources.
- Report and Publication Design: Skilled in producing and designing comprehensive annual reports, effectively summarizing the airport's financial performance, development achievements, and future strategies.
Communications & Marketing Intern
Thunder Bay International Airports Authority
Thunder Bay, ON
01.2017 - 12.2018
- Develop, coordinate and execute social media campaigns, digital advertising, brochures and newsletters for airport tenants and customers
- Plan, organize and execute special events and capital projects with airport security, safety and financial implications.
- Develop and implement sales and marketing plans
- Build and maintain positive customer and client relations
- Manage ground transportation services
- Co-ordinate tenant operations in the terminal
- Manage parking lot operations including automated parking pay stations
Assistant Store Manager
Club Monaco
Halifax, Nova Scotia
04.2016 - 09.2016
- Working closely with staff to ensure excellent customer service
- Reviewed employees results each week by developing a coaching log
- Talked to employees who consistently showed weak results, and developed action plans
- Maintained store standards, and replenishment
- Payroll
- Creating zone charts and sales per hour sheets each week
- Reporting on department sales
- Hiring and recruitment
- Training
- Clientelling.
Assistant Store Manager
Coach Leatherwear
Halifax, Nova Scotia
04.2014 - 08.2015
- Overseeing the sales floor
- Stocked and restocked inventory when shipments were received
- Set up visually appealing displays monthly
- Audits
- Responded to safety and loss prevention incidents
- Evaluated transactions for suspected fraud
- Answered questions and resolved concerns
- Motivated the sales team by creating monthly contests
- Order supply requests to replenish merchandise
- Trained staff to deliver outstanding customer service.
Education
Bachelor of Commerce Degree Program - Marketing with Human Resources Certificate
Saint Mary’s University
Halifax05.2016
Fashion Management Diploma Program -
George Brown College
Toronto05.2012
Skills
- Stakeholder Relations
- Event Coordination
- Strategic Planning
- Strong Communication Skills
- Strong Project Management Skills
- Financial Acumen
- Flexible Team Player
References
References available upon request
Certification
- Project Communications and Stakeholder Management, Procept Associates Ltd.
- Business Mathematics, Algonquin College
- #NotInMyCity Human Trafficking Certification
- Accessible Transportation for Persons with Disabilities, Canadian Airports Accessibility Training
Timeline
Business & Communications Coordinator
Thunder Bay International Airports Authority
01.2019 - Current
Communications & Marketing Intern
Thunder Bay International Airports Authority
01.2017 - 12.2018
Assistant Store Manager
Club Monaco
04.2016 - 09.2016
Assistant Store Manager
Coach Leatherwear
04.2014 - 08.2015
- Project Communications and Stakeholder Management, Procept Associates Ltd.
- Business Mathematics, Algonquin College
- #NotInMyCity Human Trafficking Certification
- Accessible Transportation for Persons with Disabilities, Canadian Airports Accessibility Training
Bachelor of Commerce Degree Program - Marketing with Human Resources Certificate
Saint Mary’s University
Fashion Management Diploma Program -
George Brown College
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