Jacquelyn Johnson

Victim/Witness Services/Crisis Volunteer

Lethbridge Police Service

01.2021 - Current

Team Member
*Report to Team Program Manager
*Provide on-going support to team members being mindful of personal situations, how traumatic experiences may affect them mentally, physically and emotionally
*Respect skills, dignity and individual needs of team members and adjust to their requirements
*Respect team member comments
*Provide trauma-informed support to victim/witnesses of crime/tragedy, ensuring their right to be treated with fairness, compassion and dignity
*As team member, commit to development and implementation of client-centered programs that provide timely information, assistance, referrals and crisis support to victims/witnesses of crime or tragedy empowering them to navigate their way through criminal justice process
*Assist LPS with victim/witnesses during criminal investigations
*Accompany LPS Officers to the crime or trauma scene and provide support to victims while Officers investigate the scene
*Provide victim/witnesses with a victim-focused, central information point ensuring they can access information concerning their file
*Focus on prevention of further victimization and provide empowerment to victims/witnesses
*Maximize use of volunteer Crisis Support Workers in providing assistance to Officers in the field
*"A team is a group of people who trust each other: respect boundaries and when unsure ask; reliable-do what I say what I will do; accountable; integrity-courage over comfort; non-judgemental; compassionate
*Be a witness to someone's trauma
*Encourage and empower team members as well as victims/witnesses
*Provide connection and resources in community
*Provide justice system knowledge and framework of understanding
*Ethical: doing the right thing, for the right reason, at the right time
*Build support and confidence in Police Service and the service provided
*VSU may increase or harm people's confidence, trust and faith in LPS
*Understand the impact of trauma on physical, emotional and psychological well-being
* Complete on-going notes in files of up-to-date information and chats with the victim/witness
*Maintain hours accountable for Team funding
*Attend monthly meetings as scheduled and discuss items presented
*Attend courses and workshops as offered
*Provide information by keeping current notes in files for Court Liaison Staff to access when programming support for court appearances
*When scheduled for a shift, be ready to leave when called out
*Mentor team members and new volunteers and provide leadership support
**Be a responsible team member**
* Perform all assigned tasks to the best of my ability
*Understand confidential nature of duties with LPS
*Ability to work independently and as a team member
*Good work habits: punctual, dependable, complete tasks, be honest and have open communication
Victims/Witnesses
*With Victims/Witnesses, validate their traumatic feelings about the event
*Listen!
*Provide them with information of resources and agencies in the community, as well as existing mental health supports in the community
*Show patience and compassion
*Provide on-going contact through phone calls i.e. emotional support, wellness check, update of court results
*Be mindful of emotional and/or physical exhaustion of the victim/witness
*Support Victims/Witnesses with only relevant information they are entitled to know without endangering their well-being and provide information about the criminal justice system
*Be mindful of confidentiality of victims/witnesses and LPS
*Treat with courtesy, compassion and respect and ensure their safety and security
*Discuss safety plans
*Respect privacy of victims
*Minimize inconvenience to victims
*Provide information about Victim Impact Statement (VIS); Restitution Request (RR); Victim Assistance Application (VAA) and additional resources in the community

Summary

Overview

Work History

Victim/Witness Services/Crisis Volunteer

Education

M ED - Deaf Studies

Bachelor of Science - Speech And Language Therapy

Skills

Additional Information

Languages

Timeline

Victim/Witness Services/Crisis Volunteer

M ED - Deaf Studies

Bachelor of Science - Speech And Language Therapy

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