Jacquelyn Cantwell
Victoria,BC
Summary
Experienced admissions professional with a proven track record of effectively managing admissions processes and enhancing student recruitment and retention strategies. Skilled in creating a positive and motivating atmosphere in dynamic environments, while efficiently handling daily responsibilities. Demonstrates strong leadership and communication abilities to foster collaboration and achieve organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Admissions Manager
Glenlyon Norfolk School
01.2023 - Current
- Maintain admissions database and generate detailed reports analyzing trends in domestic and international enrolment patterns from JK - Grade 12.
- Mentor admissions team members, sharing best practices and providing guidance on navigating complex applications.
- Improve overall efficiency of procedures by automating assessment scheduling, campus visits, and event follow up.
- Organize successful virtual and in-person open house events for 30+ prospective families, showcasing campus facilities and programs.
- Streamline financial aid and re-enrolment processes together with the Finance Office.
- Collaborate with Marketing and Communications team to improve digital and print materials for domestic and international recruitment.
- Lead regular Retention Committee meetings to identify events and strategies to improve student enrolment.
Admissions Coordinator
Glenlyon Norfolk School
09.2019 - Current
- Collaborate with team members to develop and implement strategies to improve admissions processes.
- Provide exceptional customer service during interactions with prospective students and their families, addressing inquires promptly and professionally.
- Review applications with the Admissions Committee to ensure candidates are mission appropriate.
- Coordinate campus tours showcasing facilities, faculty, and resources to potential families.
- Attended overseas fairs and organized agent training to promote international student recruitment.
Student Records Officer/Assistant to Risk Manager
Glenlyon Norfolk School
09.2016 - 08.2019
- Ensured compliance with regulations, analyzing record-keeping practices and addressing discrepancies.
- Prepared and retrieved requested records promptly and efficiently.
- Collaborated with University Guidance to promote events, update transcripts, and ensure accurate Ministry of Education reporting.
- Coordinated with Risk Manager and various departments to create consent forms, compile trip folders and prepare for group travel.
- Provided administrative support to Senior School office.
Campus Director
King George International College
05.2012 - 08.2016
- Managed staff of 20+ administrators and instructors; including hiring, training, and payroll submission.
- Worked with senior management to standardize HR procedures, program delivery, curriculum development, and general operations.
- Supervised a homestay program and assisted coordinator in managing client relations.
- Oversaw facilities management, ensuring that buildings were well-maintained and equipped to meet the needs of students and staff.
- Developed strong relationships with educational partners, oversees agents, and local institutions to foster collaborative learning opportunities.
- Launched new programs and courses aligned with emerging market trends or workforce demands.
Academic Manager/ESL Instructor
King George International College
04.2009 - 05.2012
- Organized class schedules, curriculum, and staffing according to student enrolment.
- Trained colleagues on curriculum, school policies, and use of database.
- Collaborated with colleagues to develop creative solutions to challenges faced by adult learners and new-comers in Victoria.
- Developed and delivered all levels of ESL lessons by using broad range of teaching techniques and strategies.
Education
TESL Diploma
Victoria International Academy
2009
Bachelor of Arts - International Development and Geography
University of Guelph
2005
Skills
- Teamwork and collaboration
- Process management and innovation
- Relationship building
- Presentation preparation and delivery
- Adaptability, flexibility, and quick-thinking
- Student recruitment and retention
Certification
AISAP - Certificate for Admission & Enrolment Professionals
Timeline
Admissions Manager
Glenlyon Norfolk School
01.2023 - Current
Admissions Coordinator
Glenlyon Norfolk School
09.2019 - Current
Student Records Officer/Assistant to Risk Manager
Glenlyon Norfolk School
09.2016 - 08.2019
Campus Director
King George International College
05.2012 - 08.2016
Academic Manager/ESL Instructor
King George International College
04.2009 - 05.2012
AISAP - Certificate for Admission & Enrolment Professionals
TESL Diploma
Victoria International Academy
Bachelor of Arts - International Development and Geography
University of Guelph
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