Jacqueline T Pemba
Edmonton,AB
Summary
Driven administrative professional with a proven track record in office management and customer service excellence, notably at Gofindit.biz. Skilled in Microsoft Excel and fostering client relations, I have enhanced customer loyalty and streamlined office operations. Demonstrates critical thinking and a results-focused approach, achieving significant improvements in client satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Gofindit.biz
5 Walnut Road, Durban South Africa
06.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
Caregiver, Special Needs
Natal Settlers
17 Hutchinson Rd, Umbilo, Durban South Africa
05.2018 - 04.2022
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Head Waiter
Mamma Luciana
Glen Ashley, Durban North South Africa
12.2010 - 09.2012
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Inspected dishes and utensils for cleanliness.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Answered customers' questions, recommended items, and recorded order information.
Education
KwaNombuso High School
KwaNzimakwe, HibiscusSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- Microsoft Excel
- Customer and client relations
- Customer Relations
- Critical Thinking
- Strong Problem Solver
- Office Management
- Professional Communication
- Dedicated Team Player
- Verbal Communication
- Professional and mature
- Social media knowledge
- Business Administration
Languages
English
Professional Working
Timeline
Administrative Assistant
Gofindit.biz
06.2023 - Current
Caregiver, Special Needs
Natal Settlers
05.2018 - 04.2022
Head Waiter
Mamma Luciana
12.2010 - 09.2012
KwaNombuso High School