Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jacqueline T Pemba

Edmonton,AB

Summary

Driven administrative professional with a proven track record in office management and customer service excellence, notably at Gofindit.biz. Skilled in Microsoft Excel and fostering client relations, I have enhanced customer loyalty and streamlined office operations. Demonstrates critical thinking and a results-focused approach, achieving significant improvements in client satisfaction and operational efficiency.

Overview

14
14
years of professional experience

Work History

Administrative Assistant

Gofindit.biz
06.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Scheduled office meetings and client appointments for staff teams.

Caregiver, Special Needs

Natal Settlers
05.2018 - 04.2022
  • Prepared meals and snacks and fed clients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced the quality of life for special needs individuals by providing personalized care and attention.
  • Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
  • Communicated well both verbally and in writing with clients, guardians, and medical professionals.
  • Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
  • Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Head Waiter

Mamma Luciana
12.2010 - 09.2012
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised server staff and simultaneously served personal section of tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Greeted new customers, discussed specials, and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Inspected dishes and utensils for cleanliness.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Answered customers' questions, recommended items, and recorded order information.

Education

KwaNombuso High School
KwaNzimakwe, Hibiscus

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Microsoft Word
  • Time Management
  • Microsoft Excel
  • Customer and client relations
  • Customer Relations
  • Critical Thinking
  • Strong Problem Solver
  • Office Management
  • Professional Communication
  • Dedicated Team Player
  • Verbal Communication
  • Professional and mature
  • Social media knowledge
  • Business Administration

Languages

English
Professional Working

Timeline

Administrative Assistant

Gofindit.biz
06.2023 - Current

Caregiver, Special Needs

Natal Settlers
05.2018 - 04.2022

Head Waiter

Mamma Luciana
12.2010 - 09.2012

KwaNombuso High School

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Jacqueline T Pemba