Jacqueline Adams
Halifax,Nova Scotia
Summary
With over 20 years of customer service excellence, adeptly managed administrative tasks and maintained high levels of organization across roles, from Secretary at Workers Advisers Program to Veterinary Assistant. Demonstrated expertise in WHIMIS and medical terminology, enhancing operational efficiency and client satisfaction. Excelled in attention to detail and coordination, significantly contributing to workplace productivity and positive outcomes.
Overview
16
16
years of professional experience
Work History
Secretary I / Receptionist
Workers Advisers Program
08.2022 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Property/Maintenance Clerk
Metropolitan Regional Housing Authority
06.2020 - 08.2022
- Managed multiple projects simultaneously using organizational and analytical skills.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Supported staff on special assignments and projects.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Processed invoices and expenses using Yardi to facilitate on-time payment.
- Arranged rapid office equipment repair and maintenance with vendors.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Utility Worker
Nova Scotia Health Authority
07.2015 - 06.2020
- Collected and disposed of trash and debris.
- Verified that all storage areas and carts were clean and organized.
- Cleaned elevators, glass and planters in public areas such as lobby, waiting areas and public restrooms.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Changed bed linens and collected soiled linens for cleaning.
- Documented and reported all necessary repairs.
- Engaged in positive manner with patients and visitors when performing daily job tasks.
- Transported cleaning products and equipment to and from the utility rooms.
Administrative Assistant
Strongco Equipment
05.2014 - 07.2015
- Supported administrative duties, including payroll and filing.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Distributed incoming mail throughout the office.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
- Managed electronic records database and handled all file requests.
- Processed accounts receivable and accounts payable.
- Devised systems of organizing records, contracts, agendas and reports to maintain order and improve information tracking.
- Maintained a clean, orderly and welcoming reception area.
Manager
Ardene Holdings
02.2011 - 05.2015
- Scheduled and assigned daily work and activities for individual staff members.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Performed annual store and monthly team performance audits.
- Trained team members in successful strategies for meeting operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Led job interviews, held employee performance evaluations involving positive feedback and rewarded high achievers to attract and retain top-quality employees.
Veterinary Assistant/Administrative Assistant
PetWorks Veterinary Hospital
06.2009 - 03.2010
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Answered incoming phone calls, responded to phone calls and in-person requests, handled internal communications and greeted visitors in the reception area.
- Created and edited documents such as boarding registration, forms, reports and calendars.
- Worked with modern switchboard consoles to handle high volumes of multiple calls at once.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Coached new employees on administrative procedures, company policies and performance standards.
Veterinary Assistant/Administrative Assistant
Vetwise Animal Hospital
11.2008 - 06.2010
- Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Performed general administrative duties, including copying, faxing and filing.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Organized and replenished office supplies to maintain team efficiency.
Education
Bachelor of Arts -
Dalhousie University
Halifax, NSVeterinary Assistant/Buisness Administration - Veterinarian Assisting
Maritime Business College
Dartmouth, NS05.2009
Skills
- WHIMIS Trained
- Extremely organized
- Medical Terminology trained
- 20 years customer service experience
- Excellent planner and coordinator
- Mail handling/distribution
- Attention to detail
Volunteer Work
Dartmouth High
Dartmouth High Boys Football Team
- Fundraiser
- Game day volunteer
Curated Magazine
- Event volunteer
Community Y
- Healthy Kids Day 2014-2020
- BMO NBA All-star Kids Fest 2015
Timeline
Secretary I / Receptionist
Workers Advisers Program
08.2022 - Current
Property/Maintenance Clerk
Metropolitan Regional Housing Authority
06.2020 - 08.2022
Utility Worker
Nova Scotia Health Authority
07.2015 - 06.2020
Administrative Assistant
Strongco Equipment
05.2014 - 07.2015
Manager
Ardene Holdings
02.2011 - 05.2015
Veterinary Assistant/Administrative Assistant
PetWorks Veterinary Hospital
06.2009 - 03.2010
Veterinary Assistant/Administrative Assistant
Vetwise Animal Hospital
11.2008 - 06.2010
Bachelor of Arts -
Dalhousie University
Veterinary Assistant/Buisness Administration - Veterinarian Assisting
Maritime Business College
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