Jacqueline Delia Yocka
Montreal
Summary
I am highly motivated and eager to relocate to Dubai to pursue new opportunities for career advancement and professional development. With a proven track record of success, a strong work ethic, and a commitment to excellence, I am confident in my ability to contribute meaningfully to your team from day one. I am fully prepared for an immediate relocation and excited to bring my skills, energy, and dedication to a dynamic and forward-thinking organization.
Overview
8
8
years of professional experience
Work History
Director of Administration
Gadbois Artistic Gymnastics
12.2023 - Current
- Optimizing the organization: Reducing operational costs while maintaining the quality of services provided.
Strategic planning: Setting measurable objectives in terms of administrative efficiency and productivity. - Operations and budget management: Coordinating activities between the organization's various departments. Overseeing the design, execution, and control of service processes while staying within budget.
- Human resources: Recruiting, supervising training, and evaluating the performance of administrative staff. Developing a salary scale and an employee benefits management structure.
- Supervising operational systems: Overseeing the implementation and maintenance of administrative systems and tools with the IT development team.
Night Manager
Doubletree By Hilton
05.2023 - 12.2023
- Staff Management: Create work schedules, assign tasks, and monitor staff performance to ensure optimal productivity. Conduct regular performance evaluations that include constructive feedback, coaching, and team recognition.
- Coordination and Communication: Establish and maintain productive working relationships through the ERP system with various teams and departments such as housekeeping, sales, and marketing.
- Financial Management: Monitor and control front desk expenses, including supplies and equipment. Identify opportunities to increase revenue through upselling and promotional activities.
Front Desk Supervisor
Doubletree By Hilton
05.2022 - 05.2023
- Staff Management: Supervise the work of front desk agents and follow up on assigned training.
- Quality Control: Ensure efficient operations by adhering to high-standard procedures and delivering exceptional customer service. Promoted hotel brand's loyalty program via social media, email and direct mail.
- Customer Management: Assist guests with the check-in and check-out process, respond to inquiries, resolve complaints, and ensure that clients have a positive experience during their stay.
Night Auditor
Doubletree By Hilton
01.2021 - 09.2022
- Financial Management: Prepare and reconcile reports and financial statements related to daily transactions, room occupancy rates, room revenues, and other financial transactions.
- Record Keeping: Maintain accurate records of all financial transactions and daily hotel activities, ensuring that all records are complete and up to date.
Program Coordinator
Gadbois Artistic Gymnastics
06.2019 - 12.2021
- Planning and Organization: Develop and implement programs, including creating schedules, setting objectives, and establishing budgets.
- Coordination: Coordinate the logistical aspects of the program, such as scheduling and organizing venues and participants.
- Marketing: Develop marketing content and carry out outreach activities to attract participants and promote the program.
- Staff Management: Supervise staff and volunteers to ensure activities are carried out effectively.
- Financial Management: Assist in preparing budgets, revenue forecasts, and financial reports.
Administrative Assistant
Gadbois Artistic Gymnastics
08.2017 - 06.2019
- Organization: Respond to emails, draft letters, and manage other written communications as needed.
- Administrative Support: Perform general administrative tasks such as photocopying, scanning, and faxing documents, and manage incoming and outgoing mail.
- Handling Confidential Information: Maintain confidentiality and handle sensitive information with discretion.
Education
Bachelor of Commerce - Supply Chain Operations Management Major&HR Minor
Concordia University
MontrealSkills
- Leadership and Team Management
- Organization and Time Management
- Strong Interpersonal and Communication Skills
- Program and Budget Management
- Adaptability
- Problem Solving
- Administrative Operations Optimization
- Data Analysis
- Customer Service
- Crisis Management
- Operations management
- Workflow planning
- Talent acquisition
Websites
Languages
English
Native or Bilingual
Russian
Native or Bilingual
French
Native or Bilingual
Spanish
Elementary
Timeline
Director of Administration
Gadbois Artistic Gymnastics
12.2023 - Current
Night Manager
Doubletree By Hilton
05.2023 - 12.2023
Front Desk Supervisor
Doubletree By Hilton
05.2022 - 05.2023
Night Auditor
Doubletree By Hilton
01.2021 - 09.2022
Program Coordinator
Gadbois Artistic Gymnastics
06.2019 - 12.2021
Administrative Assistant
Gadbois Artistic Gymnastics
08.2017 - 06.2019
Bachelor of Commerce - Supply Chain Operations Management Major&HR Minor
Concordia University
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