Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Alcaraz

Calgary,AB

Summary

Competent Swing Manager bringing more than 20 years of food service and progressive leadership experience. Maintains budget controls and coverage needs to achieve business targets and provides high-quality service support. Builds relationships with patrons and employees by applying basic communication skills.

Overview

26
26
years of professional experience

Work History

Swing Manager

McDonald's Corporation
Calgary, AB
03.2002 - Current
  • Addressing customer issues effectively and guaranteeing customer satisfaction with controlling cost to provide profit with estimated 800 customer per shift.
  • Handling customers complaint with speed and knowledgeable support to achieve satisfaction and maintain customers long-term loyalty.
  • Follow-up guest recovery process when needed.
  • Conducting shift huddles everyday to engage employees and focus on achieving targets.
  • Follow-up guest recovery process when needed.
  • Monitoring waste product to control food costs by following food cabinet levels
  • Ensuring proper food and equipment handling to avoid risk of contamination and deliver food quality standard.
  • Leading each area to consistently provide "QSC" Quality, Service and Cleanliness by leading people, product and equipment; using pre-shift planning, implementation and post shift analysis.
  • Identifying, prioritizing and resolving issues and overcoming obstacles in different area.
  • Counting cash by end of shift.

Accounting Assistant

Calgary Stampede and Exhibition
Calgary, AB
08.2015 - 09.2015
  • Entered 38 invoices and expense report by batches.
  • Verified vendors statement and communicate missing invoices (approximately 80 invoices).
  • Confirmed correct approval and coding before entering invoices.
  • Checked employee expense receipts before processing.
  • Posted journal entries.
  • Prepared worksheet for accounts payable versus general ledger to make sure it is balanced.
  • Organized and filed invoices and employees expense report.
  • Performed Bank and Credit Reconciliation.

Laboratory Technician

Ranstad Engineering
Calgary, AB
08.2006 - 11.2011
  • Recorded and analyzed data with exceptional precision to generate final reports on time.
  • Communicated effectively with team while working independently to accomplish goals.
  • Operated lab apparatus to perform experiments following safety protocol, including preparation of solutions, chemical reagents, and sample analysis through Laser Diffraction.
  • Finished 65 laboratory test in one shift.

Laboratory Technician

AGAT Laboratories
Calgary, AB
01.2006 - 06.2006
  • Wrote final report and statistical analysis.
  • Prepared lab equipment, solutions and 50 samples for analysis through wet and dry sieve.
  • Performed routine lab and department maintenance to keep area clean and orderly
  • Prepared and assured accuracy of standards and reagents needed for analyses
  • Documented information by maintaining daily logs and equipment record books
  • Calibrated and maintained instruments to keep equipment fully operational

Education

Diploma - Accounting And Payroll

Western Prairie College
Calgary, AB
11.2022

Certificate in Business Administration -

Bow Valley College
Calgary AB
10.2015

Diploma - Chemical Engineering Technology

Southern Alberta Institute of Technology
Calgary, AB
06.2005

Skills

  • Month-end reports
  • Payroll Processing
  • GL accuracy
  • Commission calculation
  • Expense reports
  • Budgets and forecasting
  • Analytical reasoning

Timeline

Accounting Assistant

Calgary Stampede and Exhibition
08.2015 - 09.2015

Laboratory Technician

Ranstad Engineering
08.2006 - 11.2011

Laboratory Technician

AGAT Laboratories
01.2006 - 06.2006

Swing Manager

McDonald's Corporation
03.2002 - Current

Diploma - Accounting And Payroll

Western Prairie College

Certificate in Business Administration -

Bow Valley College

Diploma - Chemical Engineering Technology

Southern Alberta Institute of Technology

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Jacqueline Alcaraz