Jacqueline Zuniga
Long Beach
Summary
Professional fraud analyst equipped to identify and mitigate financial risks. Demonstrates strong analytical skills, critical thinking, and problem-solving abilities. Known for effective collaboration, adaptability, and delivering reliable results. Proficient in fraud detection, data analysis, and regulatory compliance.
Overview
9
9
years of professional experience
Work History
Senior Fraud Analyst
Fashion Nova
04.2022 - Current
- Monitored industry trends to adapt strategies in response to evolving fraud tactics.
- Managed daily tasks, delegating workload making sure queues are cleared by end of day and ensuring tasks are finished by deadline.
- Assisted law enforcement agencies with information pertaining to ongoing investigations, contributing to successful case closures.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Conducted regular audits of fraud detection processes, identifying areas for improvement and ensuring adherence to regulatory requirements.
- Provided training to junior analysts on fraud detection techniques and fraudulent pattern identification.
- Developed customized reports for senior management, highlighting key trends and insights on fraud-related issues.
Fraud Analyst
Fashion Nova
07.2020 - 04.2022
- Analyzed transaction patterns to identify and mitigate fraudulent activities.
- Monitored and reviewed Ecommerce transaction data and Fashion Nova customer accounts for suspicious and potential fraudulent activity.
- Assisted customer service representatives with cardholder inquires or issues regarding their accounts.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Conducted thorough investigations on suspicious transactions cancelling high risk transactions, ensuring timely resolution and minimizing financial impact.
- Collaborated with cross-functional teams to refine risk assessment models, improving accuracy of fraud predictions.
Customer Service Representative
Fashion Nova
03.2017 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Investigated and resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Retail Associate
G&G Fashion
07.2016 - 03.2017
- Trained new associates on store procedures, promoting adherence to operational standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
Education
High School Diploma -
John C. Fremont High School
Los Angeles, CA06.2014
Skills
- Proficient written and verbal communication
- Team leadership
- Strong Investigative techniques
- Problem-solving abilities
- Self motivation
- Proficient in Shopify, Accertify,Ethoca, Salesforce
- Fraud schemes identification
Languages
Spanish
English
Timeline
Senior Fraud Analyst
Fashion Nova
04.2022 - Current
Fraud Analyst
Fashion Nova
07.2020 - 04.2022
Customer Service Representative
Fashion Nova
03.2017 - 07.2020
Retail Associate
G&G Fashion
07.2016 - 03.2017
High School Diploma -
John C. Fremont High School