Jacqueline Wunsch
Hamilton,ON
Summary
Adept at enhancing customer satisfaction and streamlining inventory processes, as demonstrated at Amazon, I excel in POS system operation and teamwork. My proactive approach has significantly improved efficiency and sales, with a knack for mentoring and project support, ensuring optimal stock levels and fostering a collaborative environment.
Overview
2025
2025
years of professional experience
Work History
Hardware Clerk
Homehardware
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Educated customers on various hardware products, increasing their confidence in completing DIY projects successfully.
- Contributed to store cleanliness and organization, maintaining an appealing shopping environment for customers.
- Streamlined inventory management processes for improved efficiency and accurate stock levels.
- Created efficient ordering processes that ensured timely delivery of goods while minimizing excess inventory costs.
- Assisted management with merchandising tasks such as creating promotional displays to boost sales revenue.
- Improved store safety by promptly addressing potential hazards and maintaining equipment properly.
- Exceeded performance metrics regularly, achieving top ranking among peers for productivity and customer service scores.
- Supported colleagues during busy periods or staff shortages, demonstrating teamwork and commitment to overall store success.
- Resolved customer complaints professionally, ensuring a positive experience and brand loyalty.
- Assisted customers in locating specific items, resulting in increased sales and repeat business.
- Received consistent positive feedback from customers for outstanding service and knowledgeable assistance.
- Enhanced customer satisfaction by providing personalized hardware recommendations based on individual project needs.
L1 Associate
Amazon
05.2022 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
Server Manager
Stonewalls
Hamilton, ON
05.2013 - 03.2020
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Monitored server performance and provided feedback to enhance server delivery.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
Paint Expert
Pellerin Paint
Mattawa, ON
10.2003 - 02.2013
- Mentored junior team members, sharing industry knowledge and best practices to foster their professional development.
- Optimized workflow efficiency by creating detailed schedules for project completion within specified timeframes.
- Conducted successful product demonstrations at trade shows, attracting potential customers and increasing brand visibility.
- Collaborated with cross-functional teams to develop customized painting solutions for clients'' unique requirements.
- Led training sessions on new products and technologies, ensuring the team''s continuous learning and expertise in the field.
- Reduced waste generation through efficient use of materials and proper disposal methods.
- Provided exceptional customer service, addressing concerns promptly and offering satisfactory resolutions to any issues encountered.
- Expanded product offerings by researching advanced materials and partnering with leading manufacturers, giving customers access to cutting-edge solutions.
Education
Bachelor Of Horticulture Science - Agri-Business Management
Nipissing University
North Bay, ON06.2009
Skills
- Store layout planning
- Teamwork capabilities
- POS System Operation
- Loss prevention strategies
- Stock control
- Project Support
- Merchandise replenishment
Languages
English
Native or Bilingual
Timeline
L1 Associate
Amazon
05.2022 - Current
Server Manager
Stonewalls
05.2013 - 03.2020
Paint Expert
Pellerin Paint
10.2003 - 02.2013
Hardware Clerk
Homehardware
Bachelor Of Horticulture Science - Agri-Business Management
Nipissing University