Jacqueline Viana
San Jose
Summary
Dedicated professional with a history of enhancing customer experiences at BJ's Restaurant & Brewhouse, adept in exceptional customer service and safe food handling. Excelled in team collaboration and food inspection, significantly contributing to a welcoming dining environment. Proven track record in utilizing POS systems efficiently and mastering daily specials, showcasing a blend of hard and soft skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
BJ's Restaurant & Brewhouse
11.2019 - Current
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier
Nick the Greek
06.2018 - 08.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Sociology
San Jose State University
San Jose, CASkills
- Daily specials memorization
- Team member support
- Food inspection
- Exceptional customer service
- Team collaboration
- Safe food handling
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
BJ's Restaurant & Brewhouse
11.2019 - Current
Cashier
Nick the Greek
06.2018 - 08.2021
Bachelor of Science - Sociology
San Jose State University
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