Jacqueline Vargas
Temecula
Summary
Professional in client services with proven track record in managing intake processes and administrative support. Known for reliability in team settings and adapting to dynamic environments. Efficient in data entry, client communication, and problem-solving, ensuring smooth operations and client satisfaction.
Overview
8
8
years of professional experience
Work History
Client Intake Assistant/ Shelter Staff
Pro Link / Ca Dept of Health
03.2022 - 01.2024
- Assist with Client intake upon arrival
- Escort clients into main building
- Assist with client registration for COVID testing
- Stage client(s) in their assigned room after intake & testing
- Go over all amenities in room such as air conditioning & microwave
- Make sure clients understands all site rules
- Educate clients on how to get assistance if needed
- Provide clients with person hygiene products & other personal needs as requested
- Practice safety & Infection control protocols, including but not limited to distributing new N95 masks to clients daily, sanitizing work stations and ensuring COVID positive clients are not outside wandering the site and/or interacting with other clients
- Contact first-aid for clients if needed or requested
- Escort clients to & from their rooms for follow-up testing and/or other needs with medical staff, such as vaccinations
- Provide laundry pick up and drop off to clients
- Deliver food and beverages at meal times to clients rooms
- Round Clients rooms throughout the shift to answer any questions and assist with any other needs
- Follow chain of command and report regularly to leads throughout the shift
Administrator
Medix
01.2022 - 03.2022
- I am responsible for checking patients in for COVID testing and preparing the test kit
- I also register new patients as well
Customer Service Expert
ACT
08.2021 - 02.2022
- Assisted AT&T customers with any and all issues they may be having with their cell phone service or device
- Guided clients through paying bills and arranging payment options.
- Presented AT&T product and service options during sales pitches.
Store Lead
7Eleven
05.2020 - 02.2021
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
Front Desk Manager
Barbara Worth Country Club
08.2018 - 03.2020
- Coordinated and managed shift schedules for employees at the front desk.
- Facilitated reservation process for guests efficiently.
- Streamlined front desk operations while managing guest interactions professionally.
- Managed telephones, documented messages.
- Coordinated with housekeeping team for timely preparation and maintenance of rentable rooms.
- Participated in organizing events.
- Maintained a clean and safe work environment for my employees
Night Auditor
Imperial Palms Resort
06.2016 - 04.2018
- Prepare routine reports, claims, bills, or orders
- Collect and record data from customers, staff, and the public
- Answer questions from customers and the public about products or services
- File and maintain paper or electronic records
- Information clerks perform routine office support functions in an organization, business, or government
- Kept accounts in balance and ran daily reports to verify totals.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Clubhouse Housekeeper
Imperial Palms Resort
06.2016 - 01.2017
- Maintained cleanliness of clubhouse facilities.
- Ensured sanitary conditions with consistent sweeping and mopping.
- Performed regular dusting to ensure tidy workspaces.
- Sanitized and restocked restroom facilities.
- Organized and set up bar for start of business.
- Conducted inventory checks for cleaning supplies.
- Maintained patio area cleanliness, switched tablecloths, emptied trash cans.
- Regularly sanitized and restocked supplies in all golf course restrooms.
Education
High School Diploma -
Holtville High School
Holtville, CAAT&T Mobility Sales And Service Certification - Sales
ACT
San Luis, AZ09.2022
Skills
- Experience in interacting with clients and guests to provide information in response to inquiries about procedures and services, and to handle and resolve complaints and needs in a timely and professional matter
- Client relationship building
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Adaptable and flexible
- Reliability
- Excellent communication
- Cash handling
Timeline
Client Intake Assistant/ Shelter Staff
Pro Link / Ca Dept of Health
03.2022 - 01.2024
Administrator
Medix
01.2022 - 03.2022
Customer Service Expert
ACT
08.2021 - 02.2022
Store Lead
7Eleven
05.2020 - 02.2021
Front Desk Manager
Barbara Worth Country Club
08.2018 - 03.2020
Night Auditor
Imperial Palms Resort
06.2016 - 04.2018
Clubhouse Housekeeper
Imperial Palms Resort
06.2016 - 01.2017
High School Diploma -
Holtville High School
AT&T Mobility Sales And Service Certification - Sales
ACT
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