Jacqueline Vargas

Assisted with operational duties in southern division's special operations unit.

Executed detailed investigative strategies leading to successful identification of suspect.

Organized and preserved centralized arrest record database.

Collaborated with unit focusing on issues of impaired driving and illegal racing.

Participated in emergency response initiatives.

• Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
• Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
• Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
• Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.

• Responsible for homeowner's personal accounts
• Single point of contact for the customer to ensure modification requests are completed and monitored
• Cultivate and maintain on-going relationship with customers
• Responsible for the collection of my team's daily productivity trackers and pass back reports (Microsoft Excel)
• Handled the teams voice mail intake and was responsible for its management

• Collected payments and analyzed problematic accounts to identify possible resolutions
• Specialized in researching, identifying, and distributing information that would assist in resolving delinquent accounts
• Out-bound collection activity providing account status
• Supervised a team of 15 associates and oversaw department performance through side by side desk monitoring, daily meeting updates and feedback

• Handled claim approvals, and was responsible for analyzing and identifying solutions for case escalations
• Authorized and generated purchases for the company
• Working directly with sales representatives handling account files
• Trained and monitored newly hired associates to ensure they met quotas and completed their daily requirements