Jacqueline Tuplin
Lloydminster,AB
Summary
Dynamic leader with proven success in streamlining operations at Suzanne’s and Marks, enhancing customer satisfaction and efficiency. Excelled in problem-solving and customer service management, achieving notable improvements in store functionality and shipping accuracy. Skilled in training and mentoring, adept at fostering positive relationships and organizational excellence.
Overview
12
12
years of professional experience
Work History
Store Manager
Suzanne’s
05.2024 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Warehouse Shipper
Marks
08.2013 - 05.2024
- Increased warehouse efficiency by streamlining shipping processes and implementing innovative solutions.
- Ensured timely deliveries for customer satisfaction by closely monitoring shipments and proactively addressing potential issues.
- Improved accuracy in order fulfillment through meticulous attention to detail when picking, packing, and labeling orders.
- Conducted periodic audits of stored items, identifying discrepancies and taking corrective action as needed.
- Contributed to reducing product damage by properly packing items and securing them for transport.
Education
Lloydminster Comp
2001
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
Timeline
Store Manager
Suzanne’s
05.2024 - 02.2025
Warehouse Shipper
Marks
08.2013 - 05.2024
Lloydminster Comp
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