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Jacqueline Tomlinson
Kanata,ON
Summary
Motivated, dependable and resourceful individual with proven record of maintaining customer loyalty through individualized service. Skillful in learning customer needs, and gifted at working with all types of personalities. Committed to strengthening customer experiences and maintaining high-level customer satisfaction with positivity and professionalism.
Overview
20
20
years of professional experience
1
1
CannSell (Standard) (2022) Budtender License, Ontario
1
1
Certified Administrative Professional (2010)
1
1
French as a second language
1
1
Deputy Minister’s Award of Excellence (2010)
2
2
Languages
Work History
Residential Cleaner
Mopify
Kanata, Ontario
09.2020 - Current
- Cleans homes and residential spaces.
- Manages and schedules cleaning appointment around clients' availability and preference.
- Increases efficiency of cleaning service through research of new techniques and products.
- Uses time management and efficient cleaning methods to meet deadlines.
- Delivers quality customer service to address urgent needs and cleaning requests.
- Provides home organizational services to clients by creating “systems” to eliminate clutter.
- Works with clients to sell or donate their unused clutter.
- Provides advice to clients on how to rearrange furniture and re-position art work and accessories to optimize the use of space.
Acting Administrative Coordinator
Canadian Food Inspection Agency
Ottawa
10.2016 - Current
- Manages the Senior Director’s calendar.
- Maintains an effective system to track and report on progress of action items and deliverables.
- Coordinates the provision of services to meet requirements for accommodation; telecommunications, material procurement, office supplies, and preparation of personal service contracts.
- Recommends administrative procedures and coordinate planning processes for HR and Finance activities.
- Leads the input of financial data, perform invoice and cost recovery processing, data reconciliation between various systems, reports, credit card/travel statements, travel reports and accounting records.
- Coordinates ministerial correspondence for the directorate.
Orders supplies and coordinates equipment repairs.
Organizes meetings, travel bookings, conferences, and divisional events. - Executes record filing system to improve document organization and management.
Interacts with vendors to purchase and sets up equipment and services. - Creates presentations to inform, motivate and persuade internal and external audiences.
- Conducts onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Schedules conference rooms, prepares agendas and maintained calendars to prepare for meetings and events.
- Records meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
Administrative Coordinator
Employment Social Development Canada
Ottawa
01.2011 - 10.2016
- Sent out appointments on the Director’s behalf in a timely fashion, with proper documentation.
- Delegated calendar appointments to the designated actor(s) when the Director is away.
- Monitored Director’s emails when they are away to ensure the actor is aware of urgent requests.
- Coordinated all incoming ministerial requests, ensuring that proper correspondence and routing guidelines were followed, correct templates and formats were used and requests were appropriately triaged.
- Ordered supplies and coordinated equipment repairs as needed.
- Tracked all commitments and expenditures for the division and completed monthly budgeting period exercises.
- Reconciled acquisition card on a monthly basis.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Branch Technical Coordination Officer
Transport Canada
Ottawa
02.2012 - 08.2015
- Developed, wrote, edited, tracked and coordinated Branch responses to a wide range of complex, technical and politically-sensitive aircraft certification queries received from internal and external stakeholders through various mechanisms (e.g. Briefing notes, question period notes, ministerial correspondence, Civil Aviation Issues Reporting System (CAIRS), media lines, etc.).
- Coordinated Access to Information (ATIP) requests received within the Branch and acted as the primary point of contact for the Canadian Aviation Safety Board (CASB).
- Provided office administrative (e.g. Finance, HR, administration, etc.) assistance and support services for the National Aircraft Certification Branch (NACB).
- Updated and verified the accuracy and reliability of CAIRS data for the NACB and maintained system integrity.
- Coordinated facilities management requests and issues (e.g Office move) and liaised and made recommendations to the Chiefs on work process improvement.
Scheduling Assistant
Canada Education Savings Program
Gatineau, Quebec
06.2010 - 12.2010
- Coordinated and managed all activities related to Director General’s Office (DGO).
- Coordinated and attended meetings to record decisions
Provided support to senior advisor to DG (e.g. back up for minute taking, follow up to action items, coordinated forward looking agendas). - Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Administrative Coordinator
Intercountry Adoption Services (IAS)
Gatineau, Quebec
11.2007 - 01.2010
- Coordinated and managed all administrative activities related to IAS including schedules, emails, travel, hospitality booking and claims, translations, trainings, meeting materials, conferences and events.
- Coordinated meeting logistics including booking venue, reserving hotel blocks for Federal, Territorial and Provincial (F/P/T) representatives and arranged simultaneous translation services and audio visual equipment.
- Drafted, communicated and transmitted updates, agendas, participants lists, records of decision/discussions and reports, etc. to F/P/T representatives and senior management.
Education
Diploma - Travel and Tourism
Algonquin College
06.1997
Bachelor of Arts - Sociology
Carleton University
06.1995
Diploma - undefined
Colonel By High School
06.1993
Skills
- Customer and Client Relations
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Administrative oversight
- Travel Administration
- Office Administration
- Home Staging
- General Housekeeping
- Product and Service Sales
- Store Merchandising
- Product Knowledge
- Sales Trends
- Computer Proficiency and Microsoft Office
Certification
CannSell (Standard) (2022) Budtender License (Ontario)
Certified Administrative Professional (2010) (Ontario)
Government of CanadaTrainings (2007-2022)
Software
Interests
Yoga, Pilates, Interior Design, Photography, Antiquing, Reading
Timeline
Residential Cleaner
Mopify
09.2020 - Current
Acting Administrative Coordinator
Canadian Food Inspection Agency
10.2016 - Current
Branch Technical Coordination Officer
Transport Canada
02.2012 - 08.2015
Administrative Coordinator
Employment Social Development Canada
01.2011 - 10.2016
Scheduling Assistant
Canada Education Savings Program
06.2010 - 12.2010
Administrative Coordinator
Intercountry Adoption Services (IAS)
11.2007 - 01.2010
Diploma - Travel and Tourism
Algonquin College
Bachelor of Arts - Sociology
Carleton University
Diploma - undefined
Colonel By High School
CannSell (Standard) (2022)
Budtender License, Ontario
Certified Administrative Professional (2010)
Ontario
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