Jacqueline Terveld
Cambridge,ON
Summary
Dynamic professional with strong organizational skills and business acumen, honed at Cambridge Volkswagen. Proven ability to enhance customer satisfaction through exceptional interpersonal skills and efficient data entry. Recognized for streamlining operations and maintaining accurate records, contributing to a seamless customer experience in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Cambridge Volkswagen
05.2023 - Current
- Managed front desk operations and ensured smooth customer flow.
- Handled multi-line phone system, directing calls to appropriate departments.
- Assisted in scheduling appointments and coordinating service requests efficiently.
- Maintained accurate records of customer interactions and transactions.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Utilized dealership management software for effective record-keeping and reporting.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Cashier
Canadian Tire
09.2022 - 06.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through meticulous record-keeping.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
Barista
Coffee Culture Cafe & Eatery
06.2022 - 09.2022
- Prepared and served high-quality coffee beverages, ensuring customer satisfaction through attention to detail.
- Operated espresso machines and brewing equipment, adhering to safety and cleanliness standards.
- Managed inventory levels, restocking supplies to maintain operational efficiency during busy periods.
- Trained new baristas on beverage preparation techniques and customer service best practices.
Education
Diploma - Marketing
Mohawk College of Applied Arts And Technology
Hamilton, Ontario04-2027
Skills
- Organization skills
- Time management
- Business acumen
- Data entry
- Interpersonal Skills
Languages
English
Native or Bilingual
Dutch
Professional Working
Certification
OMVIC
Red Cross CPR
Timeline
Receptionist
Cambridge Volkswagen
05.2023 - Current
Cashier
Canadian Tire
09.2022 - 06.2023
Barista
Coffee Culture Cafe & Eatery
06.2022 - 09.2022
Diploma - Marketing
Mohawk College of Applied Arts And Technology