Jacqueline Taylor
Toronto,ON
Summary
Energetic in the hospitality and customer service industry. Successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor
Piano Piano
Toronto, ON
11.2022 - Current
- Responsibilities include delegating tasks to co-workers, ensuring prompt and friendly service to guest, ensuring all staff are knowledgeable about the menu and the restaurant protocols, closing and opening the restaurant, handling cash and tip outs for the staff and making sure the restaurant is running smoothly.
Server
FIGO Toronto
Toronto, ON
05.2021 - 11.2022
- Responsibilities included serving guests and providing excellent and efficient service, running food and drinks, answering guest questions, opening and closing the restaurant and doing side work at the end of the night.
Server/Bartender
Via Marcanti
Toronto, ON
01.2020 - 05.2021
- Responsibilities included greeting guests and providing excellent customer service, closing and opening the restaurant, working as a team with co-workers and completing side duties.
Server
Pick6ix Sports
Toronto, ON
09.2019 - 12.2019
- Responsibilities included greeting guests and providing excellent customer service, closing and opening the restaurant, working as a team with co-workers and completing side duties.
Server
Jack Astor's Bar and Grill
Toronto, ON
12.2017 - 08.2019
- Responsibilities included greeting guests and delivering excellent customer service, recommending and suggesting items off the menu, always maintaining my tables and working as a team to keep the restaurant running smoothly.
Server/Bartender
Vault 29
Fredericton, NB
04.2017 - 11.2017
- Responsibilities included providing great customer service, opening and closing the restaurant, recommend food and drink orders, make drinks, including cocktails and wine/beer pouring, cleaning and setting tables quickly and working as a team with both FOH & BOH.
Server/Bartender
Ristorante Amano
Halifax, NS
04.2016 - 01.2017
- Responsibilities included providing excellent customer service, taking drink and food orders, cleaning and setting tables, suggesting menu items to guests and running food and drinks to tables.
Server Support
The Bicycle Thief
Halifax, NS
04.2015 - 04.2016
- Responsibilities included cleaning and re-set tables, polishing cutlery & glasses, taking food and drinks to tables, refilling waters and making sure side stands are tidy.
Host
The Press Gang
Halifax, NS
10.2014 - 04.2015
- Responsibilities included greeting guests, taking reservations, seating guests and setting the restaurant for opening.
Travel Consultant
HRG Worldwide North America
Halifax, NS
03.2014 - 10.2014
- Responsibilities included invoicing plane tickets, hotel stays and car rentals, using cryptic format to fix errors taking phone calls from customers in a professional manner and providing solutions for their travel needs.
Host
Moxie's Bar and Grill
Halifax, NS
10.2013 - 03.2014
- Responsibilities included greeting guests, running food and beverages, coordinating server sections and cleaning and resetting tables.
Server
The Marriott - Harbour front
Halifax, NS
03.2013 - 09.2013
- Responsibilities included greeting and serving guests, describing menu items to guests, polished cutlery, clearing and setting tables, delivering and properly serving all food and beverages and provided courteous professional and personalized service.
Server
Mongolie Grill
Halifax, NS
04.2012 - 04.2013
- Responsibilities included greeting and serving guests, describing items on the menu to guest, cleaning and maintaining server station, polishing cutlery, cleaning and setting tables, take and up-sell guest food and beverage orders, deliver and properly serve all food and beverages, provide courteous, professional and personalized service at all times.
Education
Tourism Management Diploma -
Nova Scotia Community College
01.2013
Skills
- Operations Management
- Staff Management
- Strategic Planning
- Complex Problem-Solving
- Processes and Procedures
- Training and Mentoring
- Goal-Oriented
- Financial Management
Certification
- First Aid
- Smart Serve Ontario
- Annette Masse Memorial Award Scholarship
- WHMIS
Timeline
Supervisor
Piano Piano
11.2022 - Current
Server
FIGO Toronto
05.2021 - 11.2022
Server/Bartender
Via Marcanti
01.2020 - 05.2021
Server
Pick6ix Sports
09.2019 - 12.2019
Server
Jack Astor's Bar and Grill
12.2017 - 08.2019
Server/Bartender
Vault 29
04.2017 - 11.2017
Server/Bartender
Ristorante Amano
04.2016 - 01.2017
Server Support
The Bicycle Thief
04.2015 - 04.2016
Host
The Press Gang
10.2014 - 04.2015
Travel Consultant
HRG Worldwide North America
03.2014 - 10.2014
Host
Moxie's Bar and Grill
10.2013 - 03.2014
Server
The Marriott - Harbour front
03.2013 - 09.2013
Server
Mongolie Grill
04.2012 - 04.2013
Tourism Management Diploma -
Nova Scotia Community College
- First Aid
- Smart Serve Ontario
- Annette Masse Memorial Award Scholarship
- WHMIS
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