JACQUELINE RUVALCABA ALCALA
El Monte
Summary
Dynamic Enrollment Specialist with a proven track record at Options For Learning, adept at guiding families through complex enrollment processes. Recognized for exceptional communication and organizational skills, ensuring compliance and accuracy in documentation. Committed to fostering community engagement and supporting diverse families with empathy and cultural sensitivity.
Overview
11
11
years of professional experience
Work History
Enrollment Specialist
Options For Learning
Baldwin Park
02.2024 - Current
- Assist families with the enrollment process by explaining program options, eligibility requirements, and documentation needs.
- Review, verify, and process enrollment applications to ensure accuracy and compliance with state and program regulations.
- Maintain accurate and confidential family records in enrollment and data systems.
- Provide ongoing support to families, answering questions, and guiding them through updates or changes in services.
- Conduct outreach to inform the community about available programs and enrollment opportunities.
Membership Coordinator and Mentee Leader
The Boys and Girls Club of the Foothills
Monrovia
06.2017 - 02.2024
- Conducted interviews of applicants to determine eligibility for multiple benefit programs.
- Used an online call tracking system to document activities and communications from members, providers, and customers.
- Responded to telephone inquiries and complaints using standard scripts and procedures..
- Performed administrative tasks, such as maintaining records, and handling policy renewals.
- Mentors and support families by fostering positive relationships, promoting youth development, and reinforcing safe, nurturing home environments.
- Collaborates with caregivers and community resources to strengthen family engagement and support children’s academic, social, and emotional growth.
Receptionist Clerk
Acumedix
West Covina
06.2017 - 06.2018
- Transmitted information and documents to customers via computer and mail.
- Checked visitors in and directed or escorted to appropriate departments and personnel.
- Maintained various office or program records using secure filing system.
- Maintained office and faculty supplies to keep optimum stock on hand.
- Used sign-in sheets and other check-in procedures to track visitors on premises.
- Handled cash and credit card payments with accuracy.
- Maintained detailed and accurate records of visitor requests and of calls received.
Student Worker- Student Health Center
Citrus College
Glendora
09.2014 - 06.2017
- Developing implementing daily lesson plans for students.
- Taught skills, such as sports, dancing, healthy habits and handicrafts.
- Supported students during small group instruction by providing individualized assistance.
- Monitored student behavior in order to maintain an orderly learning environment conducive to academic success.
- Provided one-on-one assistance to struggling students when needed.
- Attended staff meetings and served on committees, as required.
- Served as mentor and role model for learners by demonstrating appropriate behavior.
Education
Bachelor Of Arts (B.A.) - Child Development
California State Los Angeles
Los Angeles, CA05.2022
Associate In Arts (A.A.) - Early Childhood Education
Citrus College
Glendora, CA06.2019
Associate of Science - Kinesiology
Citrus College
Glendora, CA06-2017
Associate of Science - Psychology
Citrus College
Glendora, CA06-2017
Associate of Science - Sociology
Citrus College
Glendora, CA06-2017
Skills
- Strong communication and interpersonal skills to work effectively with families from diverse backgrounds
- Knowledge of early childhood education programs, eligibility requirements, and enrollment processes
- Attention to detail and strong organizational skills for managing documentation and compliance
- Customer service-oriented mindset with empathy, patience, and cultural sensitivity
- Ability to use databases, case management systems, and basic office software (eg, Microsoft Office)
- Time management skills, and the ability to handle multiple cases and deadlines
References
- Peter Mejia, Community Relations Director, Boys And Girls Club Of The Foothill, (626) 274-5773, pmejia@foothillsbgc.org
- Briana Cardenas, Shamrock Site Director, Boys And Girls Club Of The Foothill, (626) 290-7061, bcardenas@foothillsbgc.org
- Sukhman Kaur, Program Coordinator, Boys And Girls Club Of The Foothill, (626) 803-7832, skaur@foothillsbgc.org
Languages
- English
- Spanish, Bilingual
- English, Fluent
Timeline
Enrollment Specialist
Options For Learning
02.2024 - Current
Membership Coordinator and Mentee Leader
The Boys and Girls Club of the Foothills
06.2017 - 02.2024
Receptionist Clerk
Acumedix
06.2017 - 06.2018
Student Worker- Student Health Center
Citrus College
09.2014 - 06.2017
Bachelor Of Arts (B.A.) - Child Development
California State Los Angeles
Associate In Arts (A.A.) - Early Childhood Education
Citrus College
Associate of Science - Kinesiology
Citrus College
Associate of Science - Psychology
Citrus College
Associate of Science - Sociology
Citrus College