JACQUELINE RUIZ
Los Angeles,CA
Summary
To secure a position within the Medical Field where my skills can be effectively utilized and at the same time allowing room for professional growth. Organized Patient Service Representative with 7 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Luskin Orthopaedic Institute for Children
05.2025 - Current
- Managed appointment scheduling, ensuring optimal use of provider time and resources.
- Facilitated patient check-in and check-out processes to enhance service efficiency.
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Took copayments and compiled daily financial records.
Customer Service Representative
La Care Medical
02.2024 - 04.2025
- Resolved customer inquiries and complaints efficiently, ensuring high levels of satisfaction.
- Implemented process improvements to enhance response times for customer requests.
- Change PCP if customer requested.
- Update demographics.
Patient Service Representative
South Central Family Health Center
03.2024 - 02.2025
- Use Nextgen to schedule appointments.
- Verify insurance
- Take copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Reminder call a day prior and day of.
CALL CENTER COORDINATOR
PIH Health
07.2021 - 07.2023
- Answer Calls
- Verify Insurance
- Email Doctors
- Page the on-call doctor
- Schedule appointments
- Use All scripts, EHR
- Transfer calls to RN
- Verify referral
- Verify CPT codes
PATIENT SERVICES ADVOCATE II
AltaMed CHLA
10.2019 - 07.2021
- Checking in patients
- Greet Patients
- Verify D.O.B
- Verify insurance
FRONT DESK
JWCH Bell Gardens
04.2017 - 10.2019
- Greet patients
- Schedule appointments
- Run eligibility, Medical, Medicare ,Cover
- California ,ppo
- Confirm appointments a day before
- Collect copays
- Use nextgen, EHR
- Take messages for staff members
- Back Office
- Verify patient's D.O.B & name
- Ask patient's reason for visit
- Weight patients .Check patients sugar (A1c)
- Check blood pressure
- Immunization
- Translate if needed
Childcare Provider
11.2008 - 08.2009
- Responsible for the care of multiple children ages ranging from new born to 7 years old
- Duties included dressing, bathing, and feeding newborn, coordinating doctor's visits, administering proper medications, planning outings activities with proper supervision and assuring a safe learning environment.
Education
Skills
- Injections
- Basic Computer Skills
- Medical Billing / Collections Procedures
- Insurance Coding (ICD-9 / CPT / HCPCS) Appointment Scheduling
- Alpha-Numeric Filing Procedures Bookkeeping
- Typing 40 wpm / 10 key Punctual
- Medical Terminology Medisoft
- Back Office Clinical Skills: Phlebotomy / Venipuncture
- Urinalysis
- 12 Lead EKGs
- Capillary / Glucometers
- Vital Signs
- CPR & First Aid Certified
- Anatomy / Physiology
- Minor Surgical Procedures
- Snellen Visual Activity Testing / Multiple trays
- Maintaining Clean Work Areas
- Employee Engagement
- Patient Privacy
- Call Transfers
- Outbound Calls
- Staff Training
- Microsoft Office
- Customer Care
- Insurance verification
- HIPAA compliance
- Customer service
- Appointment scheduling
- Patient confidentiality
- Payment collection
Languages
Spanish
Full Professional
Timeline
Patient Service Representative
Luskin Orthopaedic Institute for Children
05.2025 - Current
Patient Service Representative
South Central Family Health Center
03.2024 - 02.2025
Customer Service Representative
La Care Medical
02.2024 - 04.2025
CALL CENTER COORDINATOR
PIH Health
07.2021 - 07.2023
PATIENT SERVICES ADVOCATE II
AltaMed CHLA
10.2019 - 07.2021
FRONT DESK
JWCH Bell Gardens
04.2017 - 10.2019
Childcare Provider
11.2008 - 08.2009
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