Jacqueline Rosales
Los Angeles
Summary
Versatile receptionist and shipping clerk adept at multitasking in fast-paced environments. Strong record of maintaining organization in shipment processes while providing friendly, professional customer interactions. Committed to accuracy and efficiency, ensuring all operations run smoothly and contribute to team success.
Overview
20
20
years of professional experience
Work History
Shipping Clerk/Receptionist
Via Trading Corporation
Lynwood
09.2015 - 05.2026
- Prepare, pack, label, and ship outgoing orders accurately and on time.
- Receive, inspect, and organize incoming and outgoing shipments.
- Maintain inventory records and update shipping documentation.
- Verify order accuracy.
- Managed incoming and outgoing calls, providing timely support and information to enhance customer satisfaction., New customer intake, Procured supplies to streamline daily operations and maintain workflow continuity., took care of 60+ employees, FedEx, Prepared auction space by organizing items and setting up equipment, ensuring a seamless event experience., Calendared shipping loads
Sales Associate
Matteo
Los Angeles
06.2013 - 06.2014
- Processed incoming orders and responded to customer inquiries on order status, ensuring timely updates.
- Provided quotes to customers and handled return requests, facilitating smooth transactions.
- Assisted customers with product selection and inquiries.
- Maintained organized and visually appealing merchandise displays.
- Processed transactions accurately using point-of-sale systems.
Collections Agent
GC Services
Irwindale
02.2012 - 03.2012
- Handled incoming calls to resolve customer payment issues and provide tailored solutions.
- Communicated with individuals to negotiate payment plans for delinquent accounts.
- Informed customers about assistance programs to help manage their accounts effectively.
Program Coordinator
Robert Half International
Los Angeles
04.2008 - 10.2010
- Coordinated events, managing hotel and flight bookings to ensure smooth logistics.
- Booked conference rooms and venues, facilitating successful conference execution.
- Resolved accounting concerns, ensuring accurate billing for contractor services.
- Managed various administrative tasks within the office.
Records Administration Representative
Herbalife International
Torrance
04.2006 - 02.2008
- Scan, index, and assign documents for storage.
- Coordinated document organization for efficient scanning and retrieval.
- Processed distributor applications via email and fax, ensuring timely completion.
- Created problem letters for incomplete distributor applications.
- Facilitated customer service by accurately taking and entering phone orders, enhancing order accuracy.
Education
High School Diploma -
Roosevelt High School
Los Angeles, CACertificate - Computerized Office Automation
UCRA Vocational
Los Angeles, CASkills
- Data entry and accurate record keeping
- Appointment scheduling
- Fast-paced multitasking
- Effective communication
- Customer service excellence
- Strong telephone etiquette
- Visitor assistance
- Organization and time management
- Conflict resolution
- Dependable and punctual
- Teamwork and collaboration
- Positive attitude and professional appearance
Leadership Experience
- Team Leadership: Supports coworkers, shares information, and helps create a positive work environment.
- Problem-Solving: Resolves customer concerns calmly and efficiently.
- Decision-Making: Prioritizes tasks and handles unexpected situations with confidence.
- Communication: Clearly communicates with clients, visitors and staff.
- Organization: Manages multiple responsibilities while maintaining accuracy.
- Initiative: Takes ownership of tasks and identifies ways to improve office operations.
- Dependability: Leads by example through professionalism, punctuality, and accountability.
- Customer Service Leadership: Creates a welcoming environment and ensures every visitor receives excellent service.
Communication Skills
- Professional, polite and effective communicator
- Warm welcoming presence
- Handles inquiries with patience and professionalism
- Clear and confident on calls and in person
- Positive attitude and great at making others feel comfortable
- Strong active listening skills
Timeline
Shipping Clerk/Receptionist
Via Trading Corporation
09.2015 - 05.2026
Sales Associate
Matteo
06.2013 - 06.2014
Collections Agent
GC Services
02.2012 - 03.2012
Program Coordinator
Robert Half International
04.2008 - 10.2010
Records Administration Representative
Herbalife International
04.2006 - 02.2008
High School Diploma -
Roosevelt High School
Certificate - Computerized Office Automation
UCRA Vocational