Jacqueline Rood
Didsbury,AB
Summary
Results-driven property management professional with a focus on revenue optimisation, guest satisfaction, and booking coordination. Proven ability to enhance guest experiences and streamline operations to drive rental success.
Overview
12
12
years of professional experience
Work History
Owner/Operator
Majella Garden Holiday Apartment
Rapino, Chieti, Abruzzo, Italy
09.2013 - 08.2025
- Oversaw daily operations of holiday apartment to ensure guest comfort and satisfaction.
- Developed targeted marketing strategies to attract guests and promote rentals.
- Managed bookings and reservations through property management software, streamlining operations.
- Addressed guest inquiries and complaints, ensuring high levels of customer satisfaction.
- Coordinated maintenance and repairs to improve property condition and guest experience.
- Managed housekeeping operations, upholding high cleanliness standards throughout property.
- Established long-term customer relationships through excellent service and issue resolution.
- Maintained inventory of supplies for timely procurement of operational needs.
Education
Diploma in Adult And Further Education -
Macclesfield College of Further Education
Macclesfield, Cheshire UK07-1990
Hospitality Diploma -
Derby College of Technology And Hospitality
Derby, UK07-1977
High School Diploma -
Hazel Grove High School
Hazel Grove, Cheshire, UK07-1975
Skills
- Property management
- Revenue optimisation
- Booking coordination
- Reservation management
- Customer relationship management
- Marketing strategy
Languages
English
Native/ Bilingual
Italian
Limited
French
Limited
Accomplishments
Booking.com, Airbnb, Travel and Hospitality Awards
Timeline
Owner/Operator
Majella Garden Holiday Apartment
09.2013 - 08.2025
Diploma in Adult And Further Education -
Macclesfield College of Further Education
Hospitality Diploma -
Derby College of Technology And Hospitality
High School Diploma -
Hazel Grove High School