Summary
Overview
Work History
Education
Skills
Timeline
ProjectManager
Jacqueline Rodgers

Jacqueline Rodgers

Brampton,Canada

Summary

Experienced Project Manager and Senior Executive Assistant with a solid history of supporting senior leadership and driving project success in diverse sectors. Proficient in coordinating large-scale projects, optimizing government and corporate workflows, and ensuring high standards of administrative support. Demonstrates a unique blend of strategic planning, team leadership, and process improvement skills, making significant contributions to organizational objectives.

Overview

20
20
years of professional experience

Work History

Senior Executive Assistant to the CEO & Registrar

Skilled Trades Ontario
Toronto, ON
01.2022 - Current
  • Confidentially assisting leadership team
  • Handled comprehensive senior-level administrative duties
  • Coordinated CEO emails, team meetings, calendar management, travel logistics, expenses
  • Coordinated external commitments adhering to both Management and Union standards
  • Maintained strong communication channels with government offices
  • Participated in stakeholder events and meetings
  • Organized executive presentations, reports, and correspondence for internal and external stakeholders.
  • Provided administrative support to the executive team, managing calendars and scheduling meetings.
  • Coordinated travel arrangements including flights, hotels, transportation, visas, and itineraries.
  • Maintained knowledge of organizational policies and procedures to ensure compliance with applicable laws and regulations.
  • Transcribed minutes of meetings accurately using technology such as Microsoft Word or Google Docs.
  • Monitored budgets related to projects assigned by senior executives while also providing feedback on ways to reduce costs where possible.
  • Managed multiple projects simultaneously while ensuring deadlines were met without compromising quality standards.
  • Coordinated executive's daily calendar and planned appointments and events.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Approved travel expenses and reimbursement requests from managers and other administrative support professionals.
  • Organized and scheduled weekly meetings with global executives using video teleconference.
  • Facilitated accurate schedule management and event coordination for senior leadership.

Project Manager II / Senior Executive Administrator

TELUS
05.2019 - 01.2022
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
  • Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Drafted reports summarizing progress made on projects for review by executive leadership team.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Managed multiple projects with competing deadlines simultaneously.
  • Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
  • Provided guidance to team members regarding tasks assigned to them.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Prepared cost estimates for projects of varying sizes.
  • Submitted project deliverables to clients, consistently adhering to quality standards.

Executive Assistant - Executive Leadership Team

Formally ADT Securities Canada | Telus
05.2018 - 05.2019
  • Coordination of large projects; meetings team events
  • Training and Development of Sales Team
  • Weekly statistics meeting, team initiatives
  • Provide daily SCUM reports and updates
  • Participate in team product work back scheduling
  • Onboarding & Offboarding process, panel interviews, coordination, and setup with other stakeholders
  • Responsible for building new assigned processes and lean projects for the sales team
  • Prime lead for team engagements, project planning, and presentations on a Leadership level
  • Managed 7 Senior Executives including their teams
  • Supported VP Customer Care, VP Finance Canada, VP RESI/SMB Sales, and VP Commercial / NA Sales and supporting the Senior Director HR and their teams; handling business expenses; projects, headcount, payroll submission, confidential emails, executive calendar management, scheduling, reports & travel management for both Canada and US operations, Organize meetings and agendas and presentations
  • Handled their costs and expenses and was responsible for the day-to-day follow-up and stakeholder's requirements or emails
  • Responsible for active project management initiatives, and key deliverables

Supervisor, Mobile Licensing -Enforcement

City of Mississauga
10.2016 - 10.2018
  • Responsible for the supervision, leadership, coaching, and training of direct reports; including performance management agreements; preparation and performance management reviews with staff Monitored daily performance measures and stats through 311 and ensure the 311 Specialist is current with all information and procedures
  • Ensures all schedules, class training, exams, and financial data
  • Participation in sub-committees and inter-departmental teams for accurate records and statistics is maintained
  • Monitor operational procedures on an ongoing basis and provide updates or initiate improvements as appropriate
  • Drafting reports and recommendations as required
  • Promote management strategies and fosters an environment to encourage and motivate others to achieve high levels of performance and improved customer services Supervise the Trainer Enforcement under my direction to deliver and evaluate all training, retraining, and testing programs for the Mobile Licensing Industry
  • Ensuring the trainer is maintaining and developing all training programs, class material manuals, handouts, and instructor guides
  • Content of learning material will be focused on several components including customer service, business environment, defensive driving training, disability/sensitivity training, and relevant municipal by-laws and provincial legislation
  • Creating and implementing applications and processes within department functions
  • Project implementation and key initiatives for the pilot project of Uber in the City of Mississauga

Executive Assistant Human Resources/ Project Lead

Carillion Canada Inc.
07.2014 - 10.2016
  • Preparation of correspondence, presentations, and monthly reports
  • Manage tracking systems and monitor the status of business responsibilities Manage daily calendaring schedules directly for SVP Human Resources
  • Multitasking daily calendar conflicts & other assignment-related priorities
  • Coordination of overseas and Canadian visits including meeting arrangements and preparation of agendas and related materials
  • Directly responsible for processing and implementation with the legal team for Ethical Bidding Practices Review
  • Project managing opportunities for headcount and other KPI initiatives
  • Handling all Business Immigration matters and liaising with Partners and Legal Consultants
  • Develop standardized templates for offer letters including transfer and settlement letters, termination letters, and other HR documents, and get them approved by the legal dept
  • Supporting other senior members of the HR team on an Ad hoc basis
  • Handle all travel arrangements for SVP HR in line with policies and guidelines
  • Coordinate travel and temporary accommodation for new/transferring employees
  • Handle all accounts payable and billing, monthly expenses for the division unit, and directly for SVP Human Resources

EA & Office Manager / Project Discovery & Marketing

Royal LePage
09.2004 - 07.2014
  • Managing and running all Administrative Operations effectively, managing overall administrative policies and procedures, operations including and not limited to, hiring, training, support of the senior management, equipment, office purchases, stock inventory, budgetary control, and decision making on a managerial level
  • Oversee program implementation and company decisions on upgrades and changes
  • Maintaining and licensing of recruits (Real Estate Agents and Mortgage Agents, set up with direct involvement with real estate boards, software, marketing, and development
  • Handling all high- level correspondence.

Administrative Assistant, Marketing and Corporate Communications

TD Financial Bank
09.2004 - 07.2014
  • Managing and running all administrative operations, calendaring, onboarding, training, and day-to-day processes for the senior management team.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Created travel arrangements for senior managers according to their requirements.
  • Processed invoices for payment using accounting software applications.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.

Education

BBA - University Courses in Leadership Management

CCAP Certification Program
Association Of Administrative Professionals
01-2024

Advanced Leadership Certification - Community Leadership And Social Outreach

University of British Columbia
Vancouver, Canada
01-2016

Diploma - Business Administration

St Mary's University
01.1995

Skills

  • Leadership and Management, Government Workflow Optimization, Project Tracking, Schedule Management
  • Stakeholder Engagement, High-Level Administrative Support, Strategic Planning
  • Corporate planning
  • Certification in Human Resources Management
  • Logistics Management
  • Professional Executive Secretarial Certification – MS Office
  • SharePoint Management
  • Lean Initiative Certification Implementation
  • Financial Dashboard Proficiency in Agresso
  • Project development
  • Logistics Management
  • Cross-functional coordination
  • Staff training and mentoring
  • Document Management
  • Project Planning and Tracking
  • Conference planning
  • Schedule & calendar planning
  • Process improvement strategies

Timeline

Senior Executive Assistant to the CEO & Registrar

Skilled Trades Ontario
01.2022 - Current

Project Manager II / Senior Executive Administrator

TELUS
05.2019 - 01.2022

Executive Assistant - Executive Leadership Team

Formally ADT Securities Canada | Telus
05.2018 - 05.2019

Supervisor, Mobile Licensing -Enforcement

City of Mississauga
10.2016 - 10.2018

Executive Assistant Human Resources/ Project Lead

Carillion Canada Inc.
07.2014 - 10.2016

EA & Office Manager / Project Discovery & Marketing

Royal LePage
09.2004 - 07.2014

Administrative Assistant, Marketing and Corporate Communications

TD Financial Bank
09.2004 - 07.2014

BBA - University Courses in Leadership Management

CCAP Certification Program

Advanced Leadership Certification - Community Leadership And Social Outreach

University of British Columbia

Diploma - Business Administration

St Mary's University

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Jacqueline Rodgers