Jacqueline Robles
Stockton
Summary
Experienced and results-oriented manager with a strong focus on driving sales, improving operational efficiency, and developing high-performing teams. Passionate about creating a positive and engaging work environment, always offering a friendly demeanor. Skilled in managing day-to-day operations, merchandising, and implementing strategies that boost performance and profitability.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Dick's Sporting Goods
01.2022 - 11.2024
- Currently manage day-to-day store operations, including overseeing departments, merchandising, and customer service
- Supervising a team of 50+ employees, driving store performance and ensuring compliance with company policies
- Collaborating with the Store Manager to develop short- and long-term strategies for achieving sales goals
- Recruit and manage a diverse workforce, ensuring proper scheduling and payroll budgeting
- Conducting performance reviews, team coaching, and providing support to ensure staff development
- Analyzing daily/weekly/monthly sales reports to drive adjustments that meet sales metrics and future targets
- Ensure compliance with loss prevention, safety, and cash-handling procedures, driving shrink results.
Store Manager
RUE21
06.2021 - 02.2022
- Managed all aspects of store operations, including staffing, inventory control, and customer service
- Trained and supervised employees, creating schedules to meet the demands of sales cycles
- Implemented promotional strategies to maximize holiday sales and maintain store profitability
- Handled store opening and closing duties, cash handling, and store-wide operations
- Enhanced customer satisfaction scores by implementing service improvements and staff training.
Sales Manager
Bath & Body Works
10.2020 - 06.2021
- Led opening/closing procedures, balanced registers, and handled bank deposits
- Supported team in meeting sales goals by tracking performance and providing coaching
- Trained new hires in sales techniques, customer service, and product knowledge
- Ensured store visuals and product displays met brand standards and optimized sales.
Front End Lead
Ulta Beauty
09.2017 - 10.2020
- Supervised front-end operations, overseeing all cashiers to ensure smooth customer transactions
- Trained new and existing cashiers on Ulta's service standards, product knowledge, and upselling techniques to drive customer satisfaction and loyalty
- Managed daily cash handling procedures, register balancing, and deposits to maintain accurate financial reporting
- Led performance evaluations, provided constructive feedback and set development goals to improve cashier efficiency
- Monitored sales reports hourly to track progress and ensure sales targets were on track.
Education
High School Diploma -
Stockton High School
05.2014
Skills
- Customer Service and Engagement
- Team Building and Leadership
- Store operations
- Bilingual (Spanish)
- KPI Tracking
- Professional and Friendly
- Sales expertise
Timeline
Assistant Store Manager
Dick's Sporting Goods
01.2022 - 11.2024
Store Manager
RUE21
06.2021 - 02.2022
Sales Manager
Bath & Body Works
10.2020 - 06.2021
Front End Lead
Ulta Beauty
09.2017 - 10.2020
High School Diploma -
Stockton High School
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