Jacqueline Rivera

Medical Assistant 08/2023 – Present
Pain Management Specialty

Back Medical Assistant Duties (Clinical & Procedural):

• Circulated in the OR during procedures and assisted providers with sedated patients, ensuring patient safety.
• Administered IV removal and assisted with patient care in pre-op and post-op areas, ensuring patient comfort and safety throughout the surgical process.
• Assisted with patient wheel-outs, facilitating smooth and safe transfers to and from surgical areas.
• Prepared IVs and surgical areas for the following day’s procedures; set up C-Arm and ensured surgical suites were fully stocked.
• Set up the operating room each morning with the necessary procedural equipment and supplies; ensured all vital monitoring devices, including the Welch Allyn vital signs monitor and electrocardiogram (EKG) machine, were functioning and ready for use.
• Responded effectively during a Code Blue emergency, following protocols accurately and assisting the medical team to ensure patient safety.
• Performed intradermal (ID) TB tests.
• Collected and processed urine drug screenings as part of patient care and compliance monitoring.
• Obtained patient vitals, charted, and addressed all patient needs.
• Maintained cleanliness and readiness of exam rooms, OR, and pre-/post-op areas; performed weekly deep cleans and daily restocking of linens, gowns, and supplies.
• Sterilized instruments using an autoclave, and ensured safe disposal of sharps by replacing containers when full.
• Educated patients on upcoming procedures to ensure full understanding and preparation; answered questions, and provided clear instructions.

Front Medical Assistant Duties (Administrative & Scheduling):

• Scheduled procedures and injections based on insurance authorization status.
• Managed prior authorizations and scheduled peer-to-peer reviews with providers.
• Generated and sent referrals for private, workers’ comp, and lien patients; screened incoming/outgoing referrals for accuracy and follow-up needs.
• Conducted pre-op reminder calls, post-op follow-up calls, scheduled follow-up appointments, and managed voicemails via Elevate.
• Verified insurance eligibility for scheduled procedures and visits.
• Managed faxes, filed, and shredded physical charts.
• Supported Transfer of Care project for opioid-dependent patients.
• Check in and out patients.

PI / Front Desk Coordinator (04/2025 – Present):

• Process and send out patient referrals related to personal injury cases.
• Negotiate lien reductions with law firms and external providers to facilitate affordable care.
• Perform medical billing and coding; generate itemized billing statements for firms and patients.
• Maintain organized logs of payments received from firms and patients for accurate financial tracking.
• Create cost estimates for procedures and coordinate billing communication with legal teams.
• Open and close the medical office.

• Roomed patients and obtained vitals, including blood pressure, temperature, and oxygen saturation.
• Processed and sent out referrals to specialists and external facilities as ordered by the provider.
• Administered medical testing including electrocardiograms (EKG), spirometry, and urine analysis.
• Assisted providers during minor in-office procedures including Pap smears, biopsies, wound care, and ear lavages.
• Administered intramuscular (IM), subcutaneous (SQ), and intradermal (ID) injections, including vaccines and medications.
• Scheduled patient appointments and answered incoming calls on behalf of the medical assistant team.
• Scanned lab results, referrals, and patient forms into EMR to maintain up-to-date medical records.
• Cleaned and sterilized exam rooms between patients; followed all infection control protocols.
• Restocked supplies and maintained clinical readiness in all exam rooms and procedure areas.