JACQUELINE RAMOS
Newark
Summary
Enthusiastic and willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Willing to take on any task within the company to provide help to all customers and fellow employees
Overview
9
9
years of professional experience
Work History
FC Associate
Amazon
10.2020 - Current
- Led small group sessions to help new associates review and practice concepts.
- Followed procedures at all times for personal and team safety.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Helped train new employees in safe practices and warehouse procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Customer Service Specialist/Retail Cashier
Dicks Sporting Goods
09.2023 - 01.2025
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
JV Softball Coach
American High School
12.2022 - 05.2023
- Promoted proper stretching, warmups and conditioning exercises to prevent sports
- Developed relationships with players to provide ongoing support and encouragement.
- Trained athletes in proper use of equipment for safety and maximum results.
Packer Associate
VF Outdoor
10.2019 - 01.2020
- Completed daily orders with expert picking and packing of shipments.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
Quality Control
Copper River Seafoods
05.2019 - 09.2019
- Conduct routine and non-routine analyses of in-process materials, raw materials, environmental samples, finished goods, or stability samples
- Calibrate, validate, or maintain laboratory equipment
- Complete documentation needed to support testing procedures including data capture forms, equipment logbooks, or inventory forms
- Receive and inspect raw materials
- Write or revise standard quality control operating procedures
- Ensure that lab cleanliness and safety standards are maintained
- Direct product testing activities throughout production cycles
- Monitor performance of quality control systems to ensure effectiveness and efficiency
- Oversee workers including supervisors, inspectors, or laboratory workers engaged in testing activities
- Processing
06.2018 - 09.2018
- Sort, pack, and store catch in holds with salt and ice
- Wash decks, conveyors, knives, and other equipment, using brushes, detergents, and water
- Process fish and make sure the fish is cleaned correctly before shipped out
- Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter.
Sales Associate
Environmental Safety Services
06.2016 - 06.2018
- Unload or unpack incoming shipments
- Collect or prepare measurement, weight, or identification labels; and attach them to products
- Fill orders for products and samples, following order tickets, and forward or mail items
- Put price information on tickets, marking by hand or using ticket-printing machine
- Change the price of books in a warehouse
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
Education
High School Diploma -
Redwood Highschool
Skills
- Quality Assurance and Control
- Customer Order Fulfillment
- Order Picking and Processing
- Cash Register Operation
- Sorting and Organizing
- Customer Experience
- Willing to Learn
- Hand Scanning
- Teamwork Skills
- Heavy Lifting
- Coaching Leadership
Timeline
Customer Service Specialist/Retail Cashier
Dicks Sporting Goods
09.2023 - 01.2025
JV Softball Coach
American High School
12.2022 - 05.2023
FC Associate
Amazon
10.2020 - Current
Packer Associate
VF Outdoor
10.2019 - 01.2020
Quality Control
Copper River Seafoods
05.2019 - 09.2019
06.2018 - 09.2018
Sales Associate
Environmental Safety Services
06.2016 - 06.2018
High School Diploma -
Redwood Highschool
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