Jacqueline Queme
Los Angeles
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Front End & Catering Lead
Eataly LA
Los Angeles
06.2023 - Current
- Managed inventory and supplies for catering services, ensuring availability for events.
- Developed menus tailored to client preferences while adhering to dietary restrictions.
- Managed guest inquiries and resolved complaints efficiently.
- Developed and maintained positive relationships with guests and staff.
- Ensured compliance with company policies regarding returns, exchanges, refunds.
- Tracked sales data using computer systems and updated reports regularly.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed daily opening and closing procedures at the store.
Pool Clerk
RAP Citywide Aquatics
Los Angeles
04.2023 - 08.2023
- Operated the cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted the public, admitted patrons, and bank money daily.
- Answered the phone in a courteous and professional manner.
- Maintained daily records of attendance, cash receipts, and class registrations.
Cashier and Boba Tea Maker
Boba Time
05.2021 - 01.2023
- Provided exceptional customer service with a friendly attitude, balancing customer relations with fast and efficient service
- Trained new team members and facilitated their transition into a fast-paced work environment by teaching them what they needed to know about handling food, working with customers, and managing inventory properly
- Resolved customer complaints regarding sales and services, resulting in customer satisfaction.
Concessions Shift Lead
UC Berkeley Events, Employee
Berkeley
10.2019 - 03.2020
- Prepared selling locations by setting the merchandise on display, stocking products, and preparing food before each event.
- Collaborated with team members and supervisors to conduct events at stadiums, clubs, and halls; gained valuable communication skills.
- Maintained a clean, organized workspace according to operational standards.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Trained new employees on service standards and safety protocols.
Education
No Degree - Public Health
University of California, Berkeley
Berkeley, CA05-2027
High School Diploma -
John Marshall High School
Los Angeles, CASkills
- Strong aptitude in written and verbal communication through copywriting, researching, and follow-ups
- Experience with detail-oriented constituent/customer service, fast-paced office work, and fieldwork cases
- Employee training
- Expert knowledge in MS Office, Excel, and PowerPoint
- Credit and cash transactions
- Food and beverage experience
- Catering management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front End & Catering Lead
Eataly LA
06.2023 - Current
Pool Clerk
RAP Citywide Aquatics
04.2023 - 08.2023
Cashier and Boba Tea Maker
Boba Time
05.2021 - 01.2023
Concessions Shift Lead
UC Berkeley Events, Employee
10.2019 - 03.2020
No Degree - Public Health
University of California, Berkeley
High School Diploma -
John Marshall High School
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