Jacqueline Pulido
La Puente
Summary
Dynamic Patient Care Coordinator with proven expertise at Lakeside Medical Center in patient advocacy and healthcare documentation. Adept at building relationships and managing patient outcomes, ensuring exceptional service and satisfaction. Skilled in strategic planning and follow-up care, consistently exceeding expectations and enhancing operational efficiency.
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Lakeside Medical Center
La Puente
08.2024 - Current
- Tracked patient outcomes and prepared reports for healthcare providers.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Documented patient counters in hospital system and initiated follow-up actions.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
Licensed Insurance Agent
Freeway Insurance Agency
West Covina
05.2022 - 08.2024
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Exceeded company sales goals for new policies.
- Maintained accurate records of client information including contact details and policy changes.
- Sought out new clients and developed clientele by networking to find new customers.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Responded to customer inquiries and problems to promote great service.
BDC Representative
Honda
Montlcair
01.2020 - 05.2022
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Provided support to other BDC representatives as needed.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Ensured compliance with company standards related to BDC operations procedures and processes.
- Verified that customer accounts were up to date with all required documents.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Performed data entry into computer systems accurately and efficiently.
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
Education
Certificate - Licensed Vocational Nurse
Medical Allied Career Center
Norwalk, CA07-2025
High School Diploma -
Northview Highschool
Covina, CA06-2013
Skills
- Patient care
- Time management
- Documentation skills
- Customer service
- Organizational skills
- Verbal and written communication
- Critical thinking skills
- Proficient in [software]
- Patient advocacy
- Healthcare documentation
- Strategic planning
- Patient outreach and Follow-up
- Relationship building
- Follow-up care
Languages
Spanish
Professional
Certification
- CPR
- First Aid Certification
Timeline
Patient Care Coordinator
Lakeside Medical Center
08.2024 - Current
Licensed Insurance Agent
Freeway Insurance Agency
05.2022 - 08.2024
BDC Representative
Honda
01.2020 - 05.2022
Certificate - Licensed Vocational Nurse
Medical Allied Career Center
High School Diploma -
Northview Highschool