Jacqueline Pierce
Fontana,CA
Summary
Professional, skilled in managing front office operations with focus on delivering exceptional service. Strong ability to coordinate with teams and adapt to changing needs while ensuring smooth daily operations. Effective communicator, adept at handling inquiries, scheduling, and maintaining office efficiency. Known for reliability and positive attitude in fast-paced environment.
Overview
6
6
years of professional experience
Work History
Patient Scheduling Coordinator
Sleep Logistics
01.2009 - 01.2010
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received and organized incoming faxes with patient information to call insurances and verify eligibility and copays.
- Verified insurance coverage and obtained pre-authorizations.
- Collaborated with healthcare providers to maintain efficient schedules and optimize patient outcomes.
- Reduced no-show rates by implementing reminder calls and text messages for upcoming appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Front Desk Receptionist
Rome Consulting and Engineering
01.2008 - 01.2009
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Responsible for delivering documents to specific sites for approval.
- Handled office tasks such as ordering office supplies, collating documents for meetings, and general office cleaning and organization.
Front Desk Receptionist
Nevada Orthopedic and Spine Center
01.2006 - 01.2008
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and checked patients in using the MYSIS system.
- Completed data entry and filing to keep records updated for easy retrieval.
Authorization Representative
Summerlin Life and Health
01.2004 - 01.2006
- Verified by telephone benefits using ICD-9 and CPT codes for patients through their insurance from information provided.
- Organized and maintained detailed records of all authorization activities, ensuring proper documentation for future reference.
- Provided exceptional customer service by answering questions, resolving issues, and guiding doctor offices through the authorization process.
Education
Cheyenne High School
Las Vegas, NVSkills
- Patient confidentiality
- Insurance verification
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Customer service
- Multitasking
- Organizational skills
Timeline
Patient Scheduling Coordinator
Sleep Logistics
01.2009 - 01.2010
Front Desk Receptionist
Rome Consulting and Engineering
01.2008 - 01.2009
Front Desk Receptionist
Nevada Orthopedic and Spine Center
01.2006 - 01.2008
Authorization Representative
Summerlin Life and Health
01.2004 - 01.2006
Cheyenne High School
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