Jacqueline Palestina
La Puente
Summary
Expert in managing customer service operations with a focus on enhancing client satisfaction. Proven ability to troubleshoot technical issues and resolve customer complaints in fast-paced environments. Strong leadership and communication skills, maintaining composure under pressure. Committed to improving student behavior and social skills through effective intervention strategies.
Overview
4
4
years of professional experience
Work History
Behavior Interventionist
California School of the Arts San Gabriel Valley
Duarte
02.2024 - Current
- Implemented de-escalation techniques to alleviate stress among students exhibiting challenging behaviors.
- Provided guidance and support for students with challenging behaviors within classroom environments.
- Collaborated with teachers to create and refine behavior support plans for individual students.
- Devised and executed behavior plans to encourage positive behaviors among students.
Barista
Starbucks
Arcadia
08.2021 - 09.2024
- Crafted espresso drinks following established recipes and quality standards.
- Maintained organized, clean workstations and equipment for optimal efficiency.
- Restocked supplies and ingredients to ensure seamless operations.
- Participated in training sessions to enhance product knowledge and service capabilities.
- Greeted customers and processed orders for beverages and food items.
- Operated cash register, efficiently processing customer transactions.
Education
Associate of Arts - Psychology
Pasadena City College
Pasadena, CA05-2026
High School Diploma -
South El Monte High School
South El Monte 06-2021
Skills
- Customer service excellence
- Team collaboration
- Multitasking ability
- Problem-solving expertise
- Adaptability
- Fluency in Spanish
Timeline
Behavior Interventionist
California School of the Arts San Gabriel Valley
02.2024 - Current
Barista
Starbucks
08.2021 - 09.2024
Associate of Arts - Psychology
Pasadena City College
High School Diploma -
South El Monte High School