Jacqueline Nicholls
Winnipeg,MB
Summary
Dedicated youth care worker with over 11 years of experience in addictions, crisis intervention, and emotional support. Proven ability to maintain safety and create nurturing environments for all participants. Ready to leverage therapeutic approaches to enhance individual growth and resilience.
Overview
12
12
years of professional experience
Work History
Youth Care Worker
Neecheewam Inc.
Winnipeg, Manitoba
01.2018 - Current
- Maintained accurate documentation of incidents and daily observations.
- Provided emotional support to youth during challenging situations.
- Conducted safety checks and ensured a secure living space for residents.
- Created a safe environment by enforcing rules while using therapeutic approaches when necessary.
- Provided crisis intervention services, including de-escalation techniques to ensure safety for all involved.
- Engaged in continuous professional development to stay informed on best care practices.
Program Supervisor
Neecheewam Inc.
Winnipeg, Manitoba
09.2020 - 07.2021
- Supervised program implementation and compliance with organizational standards.
- Coordinated team meetings to discuss program strategies and operational needs.
- Oversaw daily operations to ensure smooth functioning of programs and services.
- Partnered with program management on recommendations, process improvements, and corrective action plans.
- Analyzed program effectiveness to optimize workflows.
- Coordinated training sessions for staff members.
- Served as liaison between the organization and external partners.
- Facilitated team meetings to discuss progress on projects and initiatives.
- Maintained accurate records of program activities and results.
Residential Youth Mentor
Ma Mawi Chi Itata Centre Inc.
Winnipeg, Manitoba
01.2014 - 02.2017
- Mentored youth in personal development and life skills through structured programs.
- Maintained detailed records of participant progress and program effectiveness for review.
- Provided guidance and support during crises, ensuring youth had access to resources.
- Educated youth about topics such as drug prevention, conflict resolution, decision making skills.
- Actively listened to understand the needs of each individual participant.
- Created an environment that was safe and supportive for all participants.
- Demonstrated respect for differences in culture, religion, gender identity, sexual orientation.
Education
FASD/Family Support Worker
Red River College of Applied Arts, Science And Technology
Winnipeg12-2013
Skills
- Documentation management
- Crisis intervention
- Therapeutic approaches
- Safety monitoring
- Conflict resolution
- Youth mentoring
- Team collaboration
- Substance use awareness
Training
- CPR/ First Aid Level C Certificate
- FASD/ Mental Health
- ASIST
- Non-Violent Crisis Intervention
- Sexual Exploitation & Sexual Assult
- S.E.Y ( Understanding and working with Youth who have been Sexually Exploited)
- Foundations of Addictions
- Naloxone Training
- Trauma and Maltreatment
- Vicarious Trauma & Trauma Informed Care
- Stress Management
- Therapeutic Crisis Solutions
- Mindful Leadership
- Leadership and Culture - How to create a Workplace Where People Like to Work
- Leadership- Insights for Thinking Differently
- Decolonizing Healing Practice: Embracing Indigenous Knowledge & Resilience
- Food Handlers
- Assertive Communication
Timeline
Program Supervisor
Neecheewam Inc.
09.2020 - 07.2021
Youth Care Worker
Neecheewam Inc.
01.2018 - Current
Residential Youth Mentor
Ma Mawi Chi Itata Centre Inc.
01.2014 - 02.2017
FASD/Family Support Worker
Red River College of Applied Arts, Science And Technology