Jacqueline Morales
Moreno Valley,CA
Summary
Hardworking Registration Representative with a detail-oriented and skilled approach to handling all admissions needs, including information gathering, system updates and appointment setting. Adept at answering phones, collecting payments and transmitting medical records. Looking for a new role with the chance for advancement.
Overview
7
7
years of professional experience
Work History
Registration Representative
Fairchild Medical Center
04.2023 - 09.2024
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.
Nursery Associate/Crew Leader
Cal Forest Nurseries
11.2017 - 01.2023
- Led a crew of 10 employees in a tree packing line with a focus on optimal productivity, high standards of quality and employee safety.
- Coordinated and worked all positions in the line: sorting, bunching, hand-pulling, bagging, boxing seedlings, building boxes and pallets.
- Provided training to all new employees as well as retraining to employees in need of adjustment.
- Addressed concerns raised by staff or clients regarding the nursery's processes, machinery, policies and any other items that required attention.
- Surpassed all packing quotas by 70% by developing a more productive approach for each position on the line and establishing positive relationships with employees.
Education
High School Diploma -
Garey High School
Pomona, CA06.2009
Skills
- Epic Software experience
- Cross-Functional Teamwork
- HIPAA Compliance
- Daily Operations Management
- Patient confidentiality
- Appointment Scheduling and Coordination
- Medical Terminology
- Payment Processing
- Insurance Verification and Authorizations
- Hospitality and accommodation
- Excellent Communication
- Adaptability and Flexibility
Additional Information
- Bilingual English/ Spanish
- CPR certified
- Child Care Volunteer
Timeline
Registration Representative
Fairchild Medical Center
04.2023 - 09.2024
Nursery Associate/Crew Leader
Cal Forest Nurseries
11.2017 - 01.2023
High School Diploma -
Garey High School
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