Jacqueline Mercado
Edmonton
Summary
Adept Client Care Manager with a proven track record at Home Care Assistance Edmonton, excelling in client retention and effective customer communication. Demonstrated ability to enhance client satisfaction and drive revenue growth through meticulous attention to detail and outstanding problem-solving abilities. Renowned for exceptional staff training and leadership, ensuring high-quality service delivery and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Care Manager
Home Care Assistance Edmonton
09.2019 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Pharmacy Assistant
Pharmasave
09.2014 - 01.2015
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Education
Associate - Hotel And Restaurant Management
Isabela State University
Philippines04-2023
Skills
- Client interviews
- Client retention
- Lead management
- In-home assessment
- Customer relations
- Document review
- Quality assurance
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Written and verbal communication
- Certified in CPR/AED
- Relationship building
- Task prioritization
- Self motivation
- Goal setting
- Professionalism
- Staff supervision
- Staff training
- Time management abilities
- Continuous improvement
- Service planning
- Effective customer communication
- In-depth knowledge of pharmacy operations and medication handling
- Proficient in pharmacy software and record management
- Strong organizational and time-management skills
- Excellent interpersonal and communication abilities for patient interaction
- Experience working in fast-paced,high-pressure environments
Certification
Certified Pharmacy Assistant -Peerless College-2024
Health Care Aide Certification- Drake Medox College Vancouver BC-2015
Timeline
Client Care Manager
Home Care Assistance Edmonton
09.2019 - Current
Pharmacy Assistant
Pharmasave
09.2014 - 01.2015
Certified Pharmacy Assistant -Peerless College-2024
Health Care Aide Certification- Drake Medox College Vancouver BC-2015
Associate - Hotel And Restaurant Management
Isabela State University
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