Jacqueline McKenzie
Duncan,BC
Summary
Dynamic professional with extensive experience in customer service and administrative support. Proven ability to enhance client satisfaction through exceptional service and meticulous attention to detail. Skilled in data entry and staff training, fostering a positive work environment while ensuring compliance with health and safety standards. Excellent team player, but can also work independently if required.
Overview
16
16
years of professional experience
Work History
House Cleaner
Self Employed
09.2017 - 06.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Administrative Assistant
Coast Claims
02.2014 - 06.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Barista/Manager
Serious Coffee
09.2009 - 08.2014
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
- Increased employee retention by implementing effective training programs and fostering a positive work culture.
Medical Office Assistant
Valleyview Treatment Centre
09.2008 - 12.2008
- Facilitated smooth operation of medical office by assisting with billing and insurance verification.
- Supported patient care with accurate preparation and maintenance of examination rooms.
- Increased office productivity by organizing medical records, leading to easier access and retrieval.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed laboratory tests and scan results in EMR for provider review.
Education
Medical Office Assistant Degree - Medical
Sprott Shaw College
Duncan, BC08-2008
High School Diploma -
Cowichan Secondary
Duncan, BC06-2007
Skills
- Cleaning and sanitizing
- Service excellence
- Residential cleaning
- Customer service
- Data entry
- Computer skills
- File organization
- Health and safety compliance
- Staff training and development
- Attention to detail
- Staff management
- Complaint handling
Languages
English
Timeline
House Cleaner
Self Employed
09.2017 - 06.2024
Administrative Assistant
Coast Claims
02.2014 - 06.2016
Barista/Manager
Serious Coffee
09.2009 - 08.2014
Medical Office Assistant
Valleyview Treatment Centre
09.2008 - 12.2008
Medical Office Assistant Degree - Medical
Sprott Shaw College
High School Diploma -
Cowichan Secondary
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