Jacqueline Macumber
Edson,AB
Summary
Knowledgeable and dedicated customer service professional with seven years experience in the banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Scotiabank
09.2017 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Responded to customer requests for products, services, and company information.
- Participated in regular training sessions to stay up-to-date on industry trend, regulatory change and product offerings.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Processed daily cash transactions accurately while adhering to security protocol, minimizing risk exposure for the bank and its customer.
Retail Store Manager
M&M Food Market
09.2007 - 05.2017
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Submitted orders for new inventory.
- Created employee schedules to align coverage with forecasted demands.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Property Manager
Dorland Property Management
11.1996 - 09.2002
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support serve.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Education
Small Business Management And Accounting
Fortech Training
Windsor, NS06.1997
High School Diploma -
Parkland Composite High School
Edson, AB06.1983
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Computer Proficiency
Money handling abilities
Complaint Handling
Paperwork Processing
Staff Training
Timeline
Customer Service Representative
Scotiabank
09.2017 - Current
Retail Store Manager
M&M Food Market
09.2007 - 05.2017
Property Manager
Dorland Property Management
11.1996 - 09.2002
Small Business Management And Accounting
Fortech Training
High School Diploma -
Parkland Composite High School
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