Jacqueline Lourme
Petaluma
Summary
Dynamic leader with a proven track record as Founder and CEO at EcoShine Cleaning Solutions, driving growth strategies that expanded market share. Skilled in client-focused service and financial processing, I fostered collaboration and innovation, securing funding to support initiatives and enhancing operational efficiencies. Bilingual in French and English, I excel in diverse environments.
Overview
12
12
years of professional experience
Work History
Founder and CEO
EcoShine Cleaning Solutions
Bozeman
02.2018 - Current
- Set strategic direction and long-term vision for the company.
- Identified new business opportunities and markets for expansion.
- Developed and implemented growth strategies to increase market share and revenue.
- Established partnerships and alliances to enhance company capabilities.
- Oversaw daily operations to ensure efficiency and effectiveness.
- Monitored key performance indicators (KPIs) to track progress and identify improvement areas.
- Secured funding and investments to support growth initiatives.
- Fostered inclusive work environment that encouraged collaboration and innovation.
Barista Manager
Espresso to Go
Bozeman
01.2018 - 03.2019
- Prepared more than 150 drinks per shift with high accuracy and consistently strong customer satisfaction.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Properly cleaned all equipment, including espresso machine and coffee pot and sanitized counters to avoid illness.
- Addressed and resolved customer concerns by making sure they were heard and compensated to maintain brand loyalty.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Provided onsite training.
- Listened to customer desires and needs to recommend optimal products.
Administrative Assistant
Smart Home Systems
Bozeman
08.2018 - 02.2019
- Strengthened operational efficiencies and traceability by developing organizational filing systems for records, agendas and reports.
- Prepared accurate, error-free memoranda, letters and other professional documentation for internal and external use.
- Worked professionally to handle all client, vendor and public guest requirements.
- Administered payroll and handled payroll corrections to provide accurate payment to employees.
- Successfully planned and executed corporate meetings, lunches and special events for groups of 20 employees.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Established and maintained positive and productive working relationship with management.
- Developed and enforced administrative operational policies to motivate staff and ensure accuracy.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Requisitioned office supplies, assisted in payroll, performed recordkeeping and tracked time cards for all departmental office employees.
- Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of 20 technicians and job managers.
- Supported clerical needs by copying, faxing, filing and completing general administrative tasks.
- Directed incoming calls, faxes and mail to appropriate recipients to manage and disperse business communication.
- Processed efficient client billing, input payments and reconciled accounts to keep financial records accurate.
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
- Verified documents and associated records to catch and resolve discrepancies.
- Managed data entry, effectively prioritizing assignments and adhering to organizational procedures.
- Gathered information to create Excel spreadsheets outlining Account reconciliations.
Bartender/Server
Best Beverage Catering Company
San Francisco
09.2017 - 01.2018
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced concerns to management for full resolution.
- Verified customer IDs carefully and accurately, consistently upholding California state liquor laws.
- Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
- Cleaned bartop, cups and drink making supplies regularly, preventing contamination and maintaining organization.
- Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers returned at later date.
- Resolved complaints from guests by listening to issues and notifying restaurant manager.
- Calculated charges, issued table checks and collected payments from customers.
- Ensured full guest satisfaction at all points during dining experience to promote customer satisfaction and loyal base of business.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Prepared banquet room for next function by resetting room according to supervisor's specifications.
Barista Manager
Honey Badger Coffee House
Rohnert Park
07.2017 - 01.2018
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Merchandised display cases and diligently promoted prepared foods to drive business revenue.
- Listened to customer desires and needs to recommend optimal products.
- Provided onsite training.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Educated customers on beverage menu items and provided samples of daily brews.
Barista Manager
Cup n' Go
San Diego
11.2013 - 06.2017
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Provided onsite training.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Educated customers on beverage menu items and provided samples of daily brews.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Prepared more than 300 drinks per shift with high accuracy and consistently strong customer satisfaction.
Education
High School Diploma -
Santa Rosa Junior College
Santa Rosa, CA01.2018
High School Diploma -
San Diego Mesa College
San Diego, CA01.2015
High School Diploma -
Petaluma High School
Petaluma06-2013
Skills
- Receptionist and administrative support
- Analytical skills
- Client-focused service
- Microsoft Office Suite
- Human resources management
- QuickBooks expertise
- Leadership abilities
- File and records maintenance
- Benefits administration
- Cost accounting strategies
- Data entry proficiency
- Financial processing and records
- ADP payroll systems
- Presentation software proficiency
- Contract management
- Bilingual communication (French and English)
- Accounts payable and receivable management
- Computer literacy and IT skills
- Sales and business development strategies
Languages
English
Professional
French
Professional
Timeline
Administrative Assistant
Smart Home Systems
08.2018 - 02.2019
Founder and CEO
EcoShine Cleaning Solutions
02.2018 - Current
Barista Manager
Espresso to Go
01.2018 - 03.2019
Bartender/Server
Best Beverage Catering Company
09.2017 - 01.2018
Barista Manager
Honey Badger Coffee House
07.2017 - 01.2018
Barista Manager
Cup n' Go
11.2013 - 06.2017
High School Diploma -
Santa Rosa Junior College
High School Diploma -
San Diego Mesa College
High School Diploma -
Petaluma High School