Jacqueline Law
Social Service Worker Student
Mississauga,ON
Summary
High-energy student currently pursuing her Diploma in Social Service Worker with a strong background in customer service at Samsung Electronics, demonstrating exceptional problem-solving and empathy skills. Proven ability to foster teamwork and collaboration and prepared to contribute to organizational success while developing new skills and gaining real-world experience.. Competent in managing high-stress situations and supporting underprivileged families, demonstrating adaptability and a commitment to community improvement.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Volunteer
Regeneration Outreach Community
Brampton, Ontario
01.2025 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
GEC Educator
Lululemon
Mississauga, ON
11.2019 - 02.2020
- Managed on average 80 high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty while adhering to productivity.
Customer Service Representative
Samsung Service Center
Mississauga, ON
01.2016 - 05.2016
- Received approximately 30 walk-in customers daily and resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Responded to customer requests for products, services, and company information.
Volunteer Teacher's Assistant
Saviour of the World Chinese Catholic Church
Mississauga, ON
09.2011 - 06.2013
- Ensured the safety of all 18 students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Enhanced classroom management skills, creating a positive learning environment for students.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Supported classroom activities, tutoring, and reviewing work.
Education
Diploma - Social Service Worker
Humber Polytechnic
Toronto, ON 01.2025 - Current
Skills
Teamwork and collaboration
Computer skills
Empathy display
Time management
Problem-solving
Active listening
Adaptability and flexibility
Substance abuse awareness
Timeline
Volunteer
Regeneration Outreach Community
01.2025 - Current
Diploma - Social Service Worker
Humber Polytechnic
01.2025 - Current
GEC Educator
Lululemon
11.2019 - 02.2020
Customer Service Representative
Samsung Service Center
01.2016 - 05.2016
Volunteer Teacher's Assistant
Saviour of the World Chinese Catholic Church
09.2011 - 06.2013
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